# Supervisor, IT Support

**Company:** [xAI](https://hotfix.jobs/companies/xai)
**Location:** Memphis, TN
**Role:** IT Support
**Salary:** $92k – $138k/yr
**Experience:** 5+ years
**Skills:** Windows, macOS, Hardware Troubleshooting, Software Troubleshooting, Microsoft Office, Web Browsers, It Helpdesk, Desktop Support, Ticketing Systems, Inventory Management
**Posted:** 2026-08-28

> Supervises and supports an IT Services technician team while remaining hands-on with end-user support, hardware deployment, troubleshooting, ticket quality, and process improvement. Requires at least 3 years of corporate IT helpdesk or desktop support experience, with strong technical, organizational, and leadership skills.

## Job Description

## Responsibilities
- Recruit, train, and evaluate IT Services technicians.
- Delegate tasks and develop work schedules.
- Monitor the ticket queue and provide quality assurance for tickets in progress.
- Resolve difficult issues, identify and fix root causes, and improve operational processes.
- Plan, coordinate, and supervise projects, work assignments, and workloads for IT technicians.
- Report on technician activities, performance, and operational issues.
- Resolve, route, or escalate service requests to functional teams.
- Identify process improvements with team members and peers.
- Participate in IT Services supply chain, purchasing, and distribution processes.
- Manage inventory stored in IT Services warehouses with IT Logistics.
- Collaborate with third-party vendors.

## Requirements
- 3+ years of experience in a corporate IT helpdesk or desktop support environment.
- Thorough understanding of Windows and macOS operating systems and applications.
- Strong hardware and software troubleshooting skills.
- Excellent customer service, communication, and organizational skills.
- Experience with standard client applications such as Microsoft Office and web browsers.
- Ability to explain difficult concepts clearly and provide straightforward instructions.
- Professional, self-motivated, resourceful, and able to work with minimal supervision.
- Ability to prioritize tasks and adapt in a fast-paced environment.
- Ability to document issues and resolutions and follow established procedures.
- Hands-on management approach.
- Willingness to travel and work extended hours or weekends as needed.
- Ability to regularly lift up to 25 pounds for equipment delivery, unpacking, and rack mounting.

## Compensation and Benefits
- Base salary: **$91,800–$137,700 USD**
- Equity
- Medical, vision, and dental coverage
- 401(k) retirement plan
- Short- and long-term disability insurance
- Life insurance
- Additional discounts and perks

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