# Commercial, Customer Success Manager

**Company:** [ConductorOne](https://hotfix.jobs/companies/conductorone)
**Location:** San Francisco, CA
**Role:** Customer Success
**Experience:** 3+ years
**Skills:** SaaS, IAM, APIs, System Integrations, Project Management, Technical Troubleshooting, Product Configuration, Onboarding, Customer Training, Technical Account Management
**Posted:** 2026-02-04

> Leads onboarding and implementation for small to mid-sized commercial accounts in an AI-native identity security platform, handling technical configurations, integrations, training, and project management to drive quick value realization and adoption.

## Job Description

## Key Responsibilities
- **Lead Implementations**: Own the full onboarding cycle from sales hand-off to go-live for commercial accounts. Accountable to quick time to value metrics and ensure a smooth, efficient implementation experience.
- **Technical Configuration & Setup**: Get hands-on with customer configurations, system integrations, and technical troubleshooting to unblock go-lives and drive adoption.
- **Customer Training**: Conduct training sessions and create enablement materials to ensure customers understand how to use the platform effectively, with a focus on self-sufficiency.
- **Account Management**: Manage a portfolio of small to mid-sized accounts, monitoring customer health, driving engagement, and identifying opportunities for expansion.
- **Project Management**: Act as project manager for multiple simultaneous onboardings. Create quick project plans, coordinate tasks, and communicate status to customers and internal stakeholders.
- **Product Knowledge**: Develop deep technical expertise in our products to provide guidance, best practices, and troubleshooting support to customers.
- **Cross-functional Collaboration**: Work closely with Sales, Product, and Engineering teams to ensure seamless handoffs, resolve customer blockers, and advocate for customer needs.
- **Process Improvement**: Identify opportunities to streamline implementation processes, create reusable resources, and build scalability into our commercial customer motion.
- **Support Renewals**: Partner with Sales to ensure customers see value and are positioned for renewal success.

## Experience and Qualifications
- 3-5 years of experience in customer-facing implementation, onboarding, or technical account management roles with SaaS products
- Experience in IAM, IT, Security, or adjacent spaces is a plus
- Proven track record of successfully onboarding multiple customers simultaneously with technical products involving system integrations
- Strong project management skills with the ability to juggle priorities and keep implementations on track
- Technical aptitude and comfort getting hands-on with product configuration, **APIs**, and integrations
- Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders
- Self-starter mentality who loves building processes and solving problems creatively
- Excited to work cross-functionally and wear multiple hats in a fast-growing startup environment

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**Apply:** https://hotfix.jobs/jobs/3303ba4f-fca4-4cb3-bbb3-8ed51475c586
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