# Customer Success Manager, Scaled Accounts

**Company:** [Doppel](https://hotfix.jobs/companies/doppel)
**Location:** Remote
**Role:** Customer Success
**Salary:** $130k – $150k/yr
**Experience:** 2+ years
**Skills:** Customer Success, Account Management, SaaS, Salesforce, CRM, Onboarding, customer adoption, Renewals, expansion, Cybersecurity
**Posted:** 2026-07-15

> Own a portfolio of scaled customers at Doppel using a digital-first model to drive onboarding, AI product adoption, renewals, and expansion. Requires 2+ years in Customer Success or Account Management in SaaS, with strong data and communication skills.

## Job Description

## Responsibilities
- Manage a portfolio of scaled customers using a digital-first engagement model.
- Drive onboarding and accelerate time-to-value.
- Monitor customer health, product adoption, and engagement to identify risks and opportunities.
- Execute targeted outreach based on lifecycle stage and customer health.
- Promote adoption of Doppel AI capabilities through webinars, campaigns, and best practices.
- Partner with the Digital Programs team to improve lifecycle campaigns.
- Support renewals by proactively addressing adoption gaps.
- Identify expansion opportunities and collaborate with Sales.
- Capture customer feedback and partner with Product to improve the customer experience.
- Maintain accurate customer data in Salesforce and Customer Success systems.

## Requirements
- 2+ years in Customer Success, Account Management, or related SaaS role.
- Experience managing a portfolio of customers.
- Strong understanding of onboarding, adoption, renewals, and expansion.
- Comfortable using CRM, customer health, and product usage data.
- Excellent written and verbal communication skills.
- Ability to manage competing priorities in a fast-paced environment.

## Nice-to-Haves
- Experience with Salesforce and Customer Success platforms.
- Cybersecurity or B2B SaaS experience.

## Compensation and Benefits
- Base salary range: $130,000-$150,000 with commissions, equity participation, and comprehensive benefits.
- Competitive compensation and meaningful equity.
- Flexible work environment.
- Comprehensive health benefits, PTO, and parental leave.

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