# Practice Operations Lead

**Company:** [Pomelo Care](https://hotfix.jobs/companies/pomelo-care)
**Location:** Remote
**Role:** Business Operations
**Salary:** $95k – $115k/yr
**Experience:** 5+ years
**Skills:** operations, Consulting, Data Analysis, Change Management, healthcare delivery, workflow optimization, metrics tracking, Cross-Functional Collaboration
**Posted:** 2026-07-21

> Own day-to-day operations and workflows for clinical care teams at a maternal health startup. Drive metrics, lead change management, and partner with clinical leads to optimize care delivery and reduce administrative burden. Requires 5+ years operations experience and strong analytical skills.

## Job Description

## What you’ll do

- Partner directly with Clinical Leads to own day-to-day operational support of the care team, driving program and Individual Clinician metrics and ensuring high-quality, standardized care delivery.
- Own the operations, documentation, and continuous evaluation of day-to-day practice workflows. Ensure workflows are optimized to reduce administrative burden while meeting clinical standards.
- Lead operational change management for the clinical teams, in collaboration with clinical leads. Translate practice-wide changes into clear, actionable guidance and ensure smooth rollouts of new tools, strategies, or team structures.
- Drive accountability for the operational, program, and individual clinician metrics (e.g., Q2 Dyad Metrics, Individual Clinician [IC] Metrics).
- Serve as the primary operational partner for clinical leaders, unblocking day-to-day operational hurdles and managing resource/support allocation, where applicable.
- Partner closely with Outcomes Operations Leads to operationalize solutions when plan-specific deep dives highlight a need for workflow tweaks, coaching, or supplemental list management within a specific clinical function.

## Who you are

- 5+ years operations or consulting experience, ideally having worked within healthcare delivery or a high-growth startup
- Extremely data-driven and an analytical thinker - you love digging through data to solve complex problems
- Results-oriented operator
- Meticulous attention to detail and highly organized
- Comfort with ambiguity
- Ability to work cross-functionally with clinicians and technical teams
- Passionate about maternal and child health

## Benefits and Perks

- Comprehensive Health, Dental, and Vision coverage for employees and their families
- High deductible Health Plans with Health Savings Account (HSA) options
- Flexible Spending Account (FSA)
- Equity grant participation
- 401(k) program
- Competitive vacation policy
- 16 weeks paid parental leave
- Fully remote work flexibility (within the US)

## Compensation

The expected salary range offered for this role is $95,000 to $115,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications.

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