# Commercial Operations Program Manager

**Company:** [Anthropic](https://hotfix.jobs/companies/anthropic)
**Location:** San Francisco, CA, New York, NY
**Role:** Revenue Operations
**Salary:** $190k – $235k/yr
**Experience:** 10+ years
**Skills:** Billing Systems, subscription management, payments platforms, SaaS, Process Automation, workflow tooling, Program Management, Product Launches, pipeline analytics, readiness scorecards, pricing, tax compliance, marketplace operations, Cross-Functional Collaboration, ROI Analysis
**Posted:** 2026-08-11

> Leads commercial launch programs and builds scalable operational infrastructure spanning pricing, billing, payments, compliance, tooling, and GTM processes. The role requires 10+ years of operations experience, strong analytical and cross-functional skills, and experience scaling programs in high-growth environments.

## Job Description

## Responsibilities

- Play a central role in running Commercial Launch programs, evolving the launch motion into a scalable, well-instrumented program that keeps pace with the product roadmap.
- Run launches end-to-end: lead intake and scoping, translate launches into commercial-readiness requirements covering pricing, billing, tax, marketplace, compliance, and selling motions, and collaborate with product teams on launch paths.
- Identify launch bottlenecks and drive resolution by implementing process and system changes, clarifying ownership, and coordinating completion across Product, Engineering, Finance, Legal, and GTM.
- Build launch program components including tiering, readiness criteria, playbooks, templates, SLAs, and training.
- Lead program-improvement workstreams such as pipeline visibility, readiness scorecards, throughput and cycle-time metrics, workflow tooling, automation, intake, tracking, approvals, and status reporting.
- Work cross-functionally with Product, Engineering, Finance, and GTM to design clear interfaces and processes across teams.

## Requirements

- Experience building and running new product introduction processes.
- **10+ years of experience in operations**, with demonstrated success in billing, payments, or commercial operations; high-volume SaaS experience is a plus.
- Strong working knowledge of billing systems, subscription management, and payments platforms.
- Proven success building and scaling operational programs in high-growth environments, from 0-to-1 through scale.
- Willingness to perform hands-on operational work while leading a team.
- Experience with automation initiatives and partnering with engineering teams to build operational tooling.
- Strong analytical and problem-solving abilities, including the ability to demonstrate ROI on operational programs.
- Excellent cross-functional collaboration skills and the ability to influence stakeholders across GTM, Finance, Product, and Engineering.
- Adaptability and comfort working in fast-paced, ambiguous environments with multiple priorities.
- Bachelor's degree or an equivalent combination of education, training, and experience.

## Compensation and Benefits

- Annual salary: **$190,000–$235,000 USD**.
- Competitive compensation and benefits.
- Optional equity donation matching.
- Generous vacation and parental leave.
- Flexible working hours.
- Office space for collaboration.

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