# Enterprise Client Success Manager

**Company:** [Prompt Health](https://hotfix.jobs/companies/prompt-health)
**Location:** Remote
**Role:** Customer Success
**Salary:** $90k – $120k/yr
**Skills:** Customer Success, Account Management, Onboarding, BI Tools, ms excel, technical support, Change Management, Upselling, therapy industry knowledge, outpatient workflows, CRM, product adoption, Stakeholder Management, reporting
**Posted:** 2026-07-30

> Drive customer satisfaction, retention, and expansion for Prompt's largest enterprise rehab therapy clients through relationship-building, onboarding, adoption monitoring, and consultative guidance on the B2B SaaS platform. Requires strong technical aptitude, therapy workflow knowledge, and ability to engage C-suite stakeholders.

## Job Description

## Key Responsibilities
- Own all post-sales activities including onboarding, product training, technical support, account management, and consultative guidance for enterprise clients.
- Manage the enterprise onboarding and go-live experience, coordinating timelines, dependencies, readiness activities, and support.
- Build and nurture strong relationships with senior leaders and C-suite executives, acting as a trusted advisor by providing best practices, value-added guidance, and empathetic listening.
- Serve as the main point of contact for Prompt's largest customers, owning product utilization, customer expansion, and converting trials to long-term contracts.
- Help clients balance standardization with customization, guiding configuration and workflow decisions that scale.
- Monitor adoption trends and provider feedback to identify gaps, risks, and expansion opportunities; act proactively.
- Support client-side change management and partner with operational leaders to drive adoption at the clinic level.
- Develop and deliver client success reviews focusing on performance, strategic insights, and actionable recommendations.
- Translate product usage and workflow data into insights and recommendations to improve clinical and front-office performance.
- Maintain deep product knowledge and lead rollout of updates and enhancements.
- Understand the therapy industry to provide expertise throughout the client lifecycle.
- Collaborate with internal teams (sales, data, EDI, billing, product) to resolve issues and recommend improvements.
- Facilitate conversations and quarterback issues to the appropriate Prompt teammates.

## Minimum Requirements
- Highly motivated for a fast-paced role requiring work outside normal hours to support customers.
- Proficient in resolving customer concerns and turning negative interactions positive.
- Skilled at identifying needs and presenting upsell opportunities.
- Ability to work independently with minimal supervision.
- Ability to travel up to 20% for client meetings or events.
- Exceptional communication and interpersonal skills to build relationships at all organizational levels.
- Ability to understand corporate structures, identify decision makers, and build relationships.
- Negotiation and influencing skills; operate through influence and collaboration.
- Team player with a growth-oriented mindset.
- Proficient in business intelligence (BI) and advanced reporting software.
- Highly proficient in MS Excel.
- Very strong technical skills; passion for learning and operating various software platforms.
- Strong working knowledge of outpatient therapy front office workflows (eligibility, scheduling, intake, collections).
- Preferred: Clinical background and/or licensed rehab therapist experience in outpatient physical therapy clinics.

## Core Competencies
- Operationally-minded systems thinker with strong execution skills.
- Collaborative partner who leads through influence and relationships.
- Organized, adaptable, and resilient in a fast-paced, multi-account environment.
- Provider-first mindset focused on better patient care.
- Continuous improvement orientation with bias toward practical solutions.

## Perks
- Competitive salaries.
- Remote/hybrid environment.
- Potential equity compensation for outstanding performance.
- Flexible PTO.
- Company-wide sponsored lunches.
- Company paid disability and life insurance benefits.
- Company paid family and medical leave.
- Medical, dental, and vision insurance benefits.
- Discounted pet insurance.
- FSA/DCA and commuter benefits.
- 401k.
- Complimentary subscription to digital fitness classes and wellness content.
- Recovery suite at HQ.

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