# Staff Platform Manager, Loyalty Platform Lead

**Company:** [Airbnb](https://hotfix.jobs/companies/airbnb)
**Location:** Bengaluru, India
**Role:** Product Management
**Experience:** 9+ years
**Skills:** Product Management, Loyalty Programs, Incentive Platforms, B2B2C Platforms, Platform Strategy, Roadmapping, Gift Cards, Payments, Fraud Prevention, Compliance, API Design, Partner Integrations, Multi-Currency Processing, Ai Prototyping, Cross-Functional Leadership
**Posted:** 2026-08-05

> Leads strategy, roadmap, and execution for Airbnb’s global loyalty and incentives platform, including gift cards, memberships, partner integrations, and multi-currency capabilities. Requires 9+ years of product management experience in loyalty or incentive platforms and strong global, B2B2C, and cross-functional leadership expertise.

## Job Description

## Responsibilities

- Own the Loyalty & Incentives platform domain strategy, roadmap, and operating model.
- Enable teams across Airbnb to launch, configure, and evolve loyalty, membership, and incentive programs through reusable, scalable platform capabilities.
- Support loyalty currencies including fiat, points, cryptocurrency, and emerging digital assets.
- Lead platform strategy for gift card capabilities as part of the Loyalty & Incentives domain.
- Align business, partnership, and engineering roadmaps to scale the platform efficiently, sustainably, and profitably.
- Monitor B2B2C platform performance for membership and loyalty campaigns.
- Drive platform due diligence and integration strategy for loyalty and membership partners.
- Define reusable patterns, technical and operational requirements, and scalable integration models.
- Partner with Engineering, Design, Product Marketing, Partnerships, Compliance, Operations, Data, and marketplace business teams.
- Align roadmaps, resolve cross-organizational tradeoffs, and scale foundational platform capabilities.
- Work directly with external enterprise partners to integrate product capabilities and drive business impact.

## Requirements

- 9–17 years of product management experience specializing in loyalty or incentive platforms.
- Strong history of driving strategy, roadmap definition, and execution.
- Experience building enterprise-level or B2B2C platforms for extensive consumer-facing businesses.
- Sophisticated understanding of earn and redemption workflows, compliance, and fraud or losses.
- Experience defining partner integration strategies and operating models that balance technical feasibility, compliance, and business objectives.
- Global and multi-market experience across geographies, currencies, and regulatory environments.
- Ability to articulate vision and strategy and rally cross-functional teams around it.
- Exceptional prioritization and decision-making skills.
- Strong cross-functional and cross-organizational leadership skills.

## Nice-to-haves

- Technical background in multi-currency incentives processing and loyalty operations.
- Experience scaling loyalty programs internationally.
- Experience managing developer-facing platforms and API-based solutions.
- Experience with payments and risk losses.
- Experience at a consumer marketplace or two-sided platform with B2B and B2C surfaces.
- Experience with AI prototypes in product development.
- Ability to scale products from 0 to 1 in ambiguous environments.

## Compensation and Benefits

- India annual pay range: **₹5,600,000–₹8,000,000 INR**.
- The role may also be eligible for bonus or incentives, equity programs, benefits, and Employee Travel Credits.

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