# Risk Operations Associate, User Policy Operations

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** Mexico City, Mexico
**Role:** Revenue Operations
**Skills:** Risk Analysis, Risk Operations, Investigations, Trust And Safety, Payments, E-Commerce, Fintech, Data Analysis, Risk Detection, Risk Prevention, English Communication
**Posted:** 2026-09-08

> Manages User Policy operations by assessing business risks, investigating escalations, and enforcing eligibility requirements. The role partners with legal, financial, and business stakeholders to support compliant market growth and requires risk-analysis experience, strong English communication, and data-driven judgment.

## Job Description

## Responsibilities

- Assess and identify potential risks associated with business partnerships, balancing opportunity with compliance to protect Stripe's brand and reputation.
- Investigate, action, and triage escalations across multiple channels while providing accurate and timely responses to stakeholders.
- Collaborate with business units, legal teams, and financial partners to communicate User Policy requirements and ensure alignment with Stripe's mission and value proposition.
- Use analytics to optimize strategies enforceable across Stripe's portfolio.
- Develop and implement User Policy operational processes that ensure compliance with internal rules and external regulations, enabling responsible business growth and market expansion.
- Identify gaps and improvement areas within User Policy frameworks, recommending enhancements to support sustainable business practices and progressive growth.
- Participate in periodic business reviews to evaluate User Policy's impact on market performance and contribute to strategic discussions aimed at enhancing growth and reputation.

## Requirements

- Experience in risk analysis, investigations, or risk operations.
- Excellent written and verbal English communication skills.
- Diagnostic thinking and problem-solving skills, with experience using data to make assessments and judgments.
- Ability to prioritize and work effectively in a quick-moving environment.
- Proven ability to work well across teams and with external partners.
- Interest in working in an in-office environment with strong cross-team collaboration.

## Nice-to-haves

- Risk experience in payments, e-commerce, or fintech, including digital and card-not-present risk mitigation.
- Experience in Trust and Safety roles.
- Knowledge of risk schemes, risk prevention methods, and risk detection tools.
- Risk experience across multiple industries and verticals.
- Experience in a high-growth technology company.
- Experience working from a queue.

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