# Fraud & Identity Specialist (Contract)

**Company:** [Instacart](https://hotfix.jobs/companies/instacart)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $23 – $23/hr
**Experience:** 1+ years
**Skills:** Zendesk, Excel, Google Sheets, Fraud Detection, Data Review, Investigations, Transaction Monitoring
**Posted:** 2026-05-05

> Reviews transactions in real-time to prevent fraud, identifies patterns and account takeovers, handles customer appeals and escalations on the Instacart platform. Requires 1-2+ years in fraud/support, strong communication, and weekend availability.

## Job Description

## Responsibilities

- Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities
- Maintain a queue of inbound customer appeals with time management and prioritization skills
- Recognize and present opportunities to improve and drive tasks to full resolution
- Complete live/historical data reviews with a detail-oriented approach
- Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements

## Minimum Qualifications

- 1-2+ years of professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields OR strong academic record
- Strong verbal and written communication skills
- Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
- Ability to make critical and sensitive issues quickly in a fast paced environment
- Operate within a high degree of confidentiality
- Weekends or holiday availability

## Preferred Qualifications

- Familiarity with ZenDesk or similar (preferred)
- Proficient in Excel/Google Sheets
- Understanding of the gig economy

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**Apply:** https://hotfix.jobs/jobs/31ed7c1d-d1d3-4bc1-82eb-16eeb20f723f
**Canonical:** https://hotfix.jobs/jobs/31ed7c1d-d1d3-4bc1-82eb-16eeb20f723f