# Carrier Connections Associate

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $37k – $52k/yr
**Experience:** 2+ years
**Skills:** Edi, API Integrations, United States Benefits Administration, Salesforce, Zendesk, Google Workspace, Jira, Project Management, Conflict Resolution, ChatGPT, Gemini
**Posted:** 2026-08-28

> Manages post-production discrepancies between clients, insurance carriers, and internal teams, troubleshooting EDI/API data issues and improving processes. Requires 2+ years in a customer-facing operations or support function, benefits administration expertise, and strong organizational and communication skills.

## Job Description

## Responsibilities
- Resolve discrepancies and errors reported by customers and insurance carriers.
- Serve as a point of contact for clients and internal stakeholders on complex issues and escalations, communicating issue status, resolution progress, and follow-up actions.
- Investigate root causes of discrepancies and implement process and automation enhancements to improve the customer experience.
- Partner with insurance carriers, clients, brokers, support teams, Product, and Engineering to complete integration and post-production activities accurately and on time.
- Provide high-quality service to clients.

## Requirements
- 2+ years of experience in customer-facing operations, implementation, support, project management, or a similar role.
- Strong United States benefits administration expertise.
- Hands-on experience supporting EDI or API integrations.
- Strong written and verbal communication skills.
- Strong project management and organizational skills, with attention to detail, time management, and reliable execution.
- Ability to partner effectively with Product and Engineering teams and translate complex concepts into actionable steps.
- Experience organizing work across task dashboards and project deliverables.
- Strong problem-solving, research, and conflict-resolution skills.
- Experience using Salesforce or comparable support-ticketing systems such as Zendesk.
- Experience with Google Workspace, Salesforce, and Jira.
- Client de-escalation experience.
- Professional use of Gemini, ChatGPT, or a similar large language model.

## Nice to Have
- Prior experience at a SaaS or startup company.
- Strong willingness to learn new subject matter and processes.

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**Apply:** https://hotfix.jobs/jobs/31e9d566-8aab-4e2b-93f4-5592b9b56377
**Canonical:** https://hotfix.jobs/jobs/31e9d566-8aab-4e2b-93f4-5592b9b56377