# Associate Technical Services Engineer II

**Company:** [MongoDB](https://hotfix.jobs/companies/mongodb)
**Location:** Sao Paulo, Brazil, Dublin, Ireland
**Role:** Support Engineering
**Skills:** MongoDB, Atlas, Cloud Manager, Systems Administration, Distributed Systems, Network Administration, Database Architecture, Performance Tuning, Linux, Windows, AWS, Microsoft Azure, GCP, Python, JavaScript
**Posted:** 2026-08-21

> Provides technical support and expert problem solving for enterprise MongoDB customers across databases, cloud infrastructure, architecture, performance, recovery, and security. The role requires strong troubleshooting, communication, customer-service, and systems or database experience.

## Job Description

## Responsibilities
- Advise customers and resolve complex MongoDB challenges involving architecture, performance, recovery, security, and related areas.
- Provide expertise on best practices for running MongoDB at scale.
- Investigate and troubleshoot database, cloud, infrastructure, and ecosystem issues.
- Advocate for customer needs when working with product management and development teams.
- Contribute to internal projects, including support-tool software development for performance, benchmarking, and diagnostics.
- Provide weekend coverage on a Tuesday–Saturday, 9 a.m.–6 p.m. schedule after ramping; some planned additional coverage may be required due to 24/7 support operations.

## Requirements
- Strong technical experience in one or more of the following areas: systems administration, distributed systems, network administration, database architecture and administration, application architecture, data architecture and design, or performance tuning and benchmarking.
- Excellent written and verbal communication skills.
- Strong customer-service orientation and a genuine desire to help people.
- Advanced diagnostic and troubleshooting skills.
- Ability to remain calm under pressure and solve problems in real time.
- Ability and willingness to rapidly learn new technical skills.
- Strong teamwork and judgment about when to seek assistance.

## Nice to Have
- Experience with Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, PHP, or Perl.
- Experience administering large-scale production environments, including hardware, operating systems, networks, firewalls, load balancers, and cloud resources.
- Experience with Linux or Windows administration.
- Experience with AWS, Azure, or Google Cloud Platform.

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**Apply:** https://hotfix.jobs/jobs/31ad08bd-084b-4740-b991-38d1fb0460e8
**Canonical:** https://hotfix.jobs/jobs/31ad08bd-084b-4740-b991-38d1fb0460e8