# Senior Manager, Facilities Remote Operations Center

**Company:** [Crusoe](https://hotfix.jobs/companies/crusoe)
**Location:** Dallas, TX
**Role:** Engineering Management
**Experience:** 5+ years
**Skills:** Data Center Operations, Mep Systems, Electrical Distribution, Generators, Ups, Mechanical Cooling, Liquid Cooling, Dcim, Bms, Epms, Incident Management, Root Cause Analysis, Alarm Management, Shift Scheduling, SOPs
**Posted:** 2026-08-19

> Leads Crusoe’s 24/7 Facility Remote Operations Center in Dallas, overseeing staff, monitoring systems, incident response, and operational processes across a distributed AI data center portfolio. Requires 5+ years in data center operations, MEP expertise, people leadership, and experience with critical-facility monitoring platforms.

## Job Description

## Responsibilities
- Lead 24/7/365 Facility Remote Operations Center operations, including staffing, scheduling, shift coverage, and performance management.
- Establish and improve monitoring protocols, escalation procedures, and SOPs for facility alarms, events, and anomalies.
- Serve as the senior escalation point for critical facility events and coordinate responses with on-site teams, vendors, and leadership.
- Oversee monitoring of electrical, mechanical, fire/life-safety, and building automation systems across a distributed data center portfolio.
- Ensure DCIM, EPMS/BMS, ticketing, and alarm-management platforms are configured, integrated, and actionable.
- Own incident management, post-incident documentation, root cause analysis, after-action reviews, and corrective actions.
- Develop emergency response runbooks and escalation matrices for weather events, utility disturbances, and equipment failures.
- Coordinate with Data Center Operations, Critical Facilities Engineering, Construction/Commissioning, and Security teams.
- Support commissioning and turnover of new sites into ROC monitoring scope.
- Report ROC performance, uptime-impacting events, and trends to senior leadership.
- Recruit, train, and develop ROC staff, including technical competency and certification programs.
- Identify automation, tooling, and process-standardization opportunities to improve detection speed and reduce false-positive alarm fatigue.

## Requirements
- 5+ years of experience in Data Center Operations with direct responsibility for critical facility uptime.
- Strong knowledge of data center MEP systems, including electrical distribution, generators, UPS, and air- and liquid-cooled mechanical systems in high-density AI/HPC environments.
- Experience in shift-based, 24/7 operations, including rotating shift scheduling.
- Experience with incident management, escalation procedures, and root cause analysis for critical facility events.
- Experience with DCIM, BMS/EPMS, or similar monitoring and alarm-management platforms.
- Proven people leadership experience, including hiring, coaching, and performance management.
- Strong communication skills for translating technical facility issues into actionable information.
- Ability to work on-site in Dallas, Texas, and support 24/7 operations, including off-hours escalations.

## Nice-to-haves
- Hyperscale, colocation, or AI/GPU-cluster data center operations experience.
- CDCP, CDCS, CDCE, DCPRO, or equivalent industry certification.
- Experience establishing or scaling a remote or centralized operations function.
- Familiarity with liquid cooling infrastructure, including CDUs, manifolds, and rear-door heat exchangers.
- Experience supporting geographically distributed critical infrastructure portfolios.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Facilities Management, or a related technical field, or equivalent practical experience.

## Benefits
- Competitive compensation and equity packages
- Restricted Stock Units
- Paid time off, holidays, and leave programs
- Comprehensive health, dental, and vision insurance
- Employer HSA contributions
- Paid parental leave
- Paid life insurance and short- and long-term disability
- Professional development and tuition reimbursement
- Mental health and wellness support
- Commuter benefits

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