# Onsite IT Support Specialist

**Company:** [Luxury Presence](https://hotfix.jobs/companies/luxury-presence)
**Location:** Austin, TX
**Role:** IT Support
**Salary:** $55k – $75k/yr
**Experience:** 0+ years
**Skills:** helpdesk, hardware troubleshooting, Networking, MDM, Google Workspace, Slack, Inventory Management, av support, ubiquiti, unifi, kandji
**Posted:** 2026-07-30

> Provide hands-on frontline IT support, workstation provisioning, inventory management, AV troubleshooting, and office operations for a 150-person Austin office. 1-2 years helpdesk experience preferred but open to passionate entry-level candidates who enjoy helping people and troubleshooting hardware/networking issues.

## Job Description

## What You'll Do

### Frontline support
- Own the helpdesk queue and walk-up requests for the Austin office, resolving the large majority of issues yourself and looping in the broader IT team only when something needs deeper expertise
- Troubleshoot hardware, peripherals, and basic network connectivity issues for end users across the office

### Workstation and procurement
- Provision and deprovision workstations for employees, and maintain them for the Austin office
- Procure equipment as needed and make sure every new hire has a fully set up machine waiting for them on day one

### Inventory
- Build and maintain an accurate, audit-ready inventory of every computer and piece of IT equipment in the Austin office

### AV support
- Maintain and troubleshoot AV equipment throughout the office, including open office areas and conference rooms
- Make sure conference room AV is meeting-ready, and respond quickly when something goes wrong mid-meeting

### Office operations
- Learn and eventually own the daily rhythm of the office: opening and closing procedures, and the small things that keep 150+ people productive
- Spend your first few months training and shadowing before taking full ownership of these responsibilities

## Our Tech Stack
You'll get hands-on with the tools that keep our office connected and secure, including:

**Networking:** Ubiquiti/UniFi (switches, access points, Fabric multi-site management)

**Device management:** Kandji (Iru) MDM

**Physical access:** UniFi Access door control

**Everyday tools:** Google Workspace, Slack, 1Password, Notion, Anthropic Claude, Serval

## What We're Looking For

### Experience
- 1-2 years in a help desk or IT support role, or equivalent hands-on experience
- Also open to entry-level candidates with a strong interest in technology and a genuine passion for helping people
- Comfortable troubleshooting hardware and basic networking issues, and willing to learn what you don't already know

### Attributes
- You take ownership. You don't wait to be told what to do, and you follow through until something is actually fixed
- You treat every person who walks up to your desk, whether an individual contributor or an executive, with the same patience and professionalism
- You're detail-oriented. Inventory accuracy and clean documentation matter to you
- You're reliable. This role anchors the office each day, so being there, on time, matters
- You can explain a technical problem to a non-technical person without making them feel dumb for asking

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