# West Coast Account Manager

**Company:** [Steno](https://hotfix.jobs/companies/steno)
**Location:** Remote
**Role:** Account Management
**Salary:** $75k – $85k/yr
**Experience:** 3+ years
**Skills:** Google Workspace, Slack, Account Management, Customer Success, Legal Services, Client Relationship Management, Critical Thinking, Cloud-Based Platforms
**Posted:** 2026-04-07

> Manages West Coast client accounts for a litigation technology company, handling scheduling, rescheduling, issue prevention, and communication with clients, reporters, and teams using tools like Google Workspace and Slack. Requires 3+ years in account management or customer success in legal services.

## Job Description

## Responsibilities
- Own the client relationship from start to finish - manage accounts with precision and accountability.
- Keep client engagements on track - schedule jobs, handle reschedules, cancellations, and service additions while meeting client deadlines.
- Be the problem-solver - prevent issues before they escalate, handle high-priority requests, apply critical thinking to workflows, and make sure nothing falls through the cracks.
- Communicate like a pro - keep clients, court reporters, and internal teams in the loop every step of the way.
- Work with cutting-edge tools - navigate cloud-based platforms like Google Workspace, Slack, and Steno's internal operations systems.
- Your voice actually matters - AMs at Steno are heard, and feedback is actively sought, taken seriously, and turned into real change.
- Collaboration is built in - a supportive team structure keeps individual workload manageable and ensures you're never working in a silo.
- Shape the product and culture - every AM is encouraged to contribute ideas that influence how we operate.

## Requirements
- 3+ years of Account Management or Customer Success experience in legal services.
- Talent for building strong client relationships.
- Ability to communicate and influence at all levels - including executive leadership.
- Tech-savvy, a quick learner.
- Comfortable juggling multiple projects without losing sight of the details.
- Excellent listening and communication skills.
- Critical thinking mindset.
- Flexibility to thrive in a fast-paced, ever-evolving startup environment.

## Compensation
- Competitive Base Salary ($75K–$85K) - with real growth potential.
- Premium Medical, Dental & Vision Coverage.
- Stock options included.

## Similar roles

- [Account Manager](https://hotfix.jobs/jobs/57d6e8f5-98c6-4be9-a2ba-6620bef86c47) - Steno - Remote - $75k – $85k/yr
- [Account Manager](https://hotfix.jobs/jobs/6833fe0c-56e5-4052-947d-19f07197a837) - Metropolis - Remote - $75k – $85k/yr
- [Account Executive - Install Base](https://hotfix.jobs/jobs/6328621f-ed16-44bb-bea8-8ec36fd66142) - BuildOps - Remote - $75k – $125k/yr
- [Client Account Manager II, CPG Food](https://hotfix.jobs/jobs/f5484465-1c9e-4197-8bf2-a101c8dbcfe2) - Pinterest - Chicago, IL - $75k – $132k/yr
- [Account Manager](https://hotfix.jobs/jobs/80f61bff-4894-4e60-9d0b-cb6459a74c2b) - Instacart - Remote - $74k – $127k/yr

**Apply:** https://hotfix.jobs/jobs/31359f0e-ae45-4c12-9cb0-677e32893d0e
**Canonical:** https://hotfix.jobs/jobs/31359f0e-ae45-4c12-9cb0-677e32893d0e