# Technical Accounts Coordinator

**Company:** [SpotHero](https://hotfix.jobs/companies/spothero)
**Location:** Chicago, IL
**Role:** Support Engineering
**Salary:** $60k – $75k/yr
**Experience:** 2+ years
**Skills:** Salesforce, Slack, Google Workspace, Confluence, Jira, Django, atom feed, APIs, sumo logic, Google Sheets
**Posted:** 2026-08-03

> Coordinates technical integration operations, ticket triage, configuration, monitoring, and documentation for parking supply partners. The role requires at least two years of support or operations experience, strong organization, and familiarity with Salesforce and collaboration tools.

## Job Description

## Responsibilities
- Manage and assign Integration SMS requests, including unassigned and reopened tickets routed from integrations-support@spothero.com and Salesforce (SFDC).
- Triage, assign, and escalate requests to Senior Technical Support Specialists or the Manager, Technical Accounts as appropriate.
- Execute Validation API and Atom Feed integration configurations and bulk SFDC uploads using SpotHero Admin, Atom Feed Usage, the Atom Feed Worksheet, and Django.
- Diagnose trends at supply locations through research, investigation, and analysis of multiple internal systems.
- Work with operators, PARCS vendors, IT services vendors, Sales Operations, and Growth Managers to support new and existing supply locations.
- Monitor the `#parcs_integrations` Slack channel and route requests to the appropriate Salesforce queue.
- Maintain an accurate Technical Accounts ticket queue in Salesforce, ensuring statuses and ownership are clear and aging tickets are escalated.
- Support PARCS integration onboarding and operational continuity in partnership with Technical Accounts, Technical Support, Growth, Supply, and Integrations teams.
- Create and maintain Confluence documentation for workflows, configuration steps, and monitoring procedures.
- Identify opportunities to improve intake, monitoring, configuration, and documentation processes.
- Support ad hoc business requests, queue triage, and bulk data management.

## Requirements
- 2+ years of experience in customer support, operations, technical coordination, or a related administrative role.
- Strong organizational skills and the ability to manage multiple competing priorities.
- Comfort working with Salesforce, Slack, Google Workspace, and Confluence.
- Ability to learn new tools, systems, and workflows quickly.
- Clear, professional written and verbal communication skills.
- Proactive, detail-oriented mindset with a strong sense of ownership.
- Interest in growing into a more senior technical role.
- Bachelor's degree or equivalent hands-on experience preferred.

## Core Competencies
- Action-oriented execution
- Analytical problem-solving
- Collaboration and team communication
- Multitasking and queue organization
- Patience with ambiguous and recurring requests
- Process adherence and improvement
- Relationship management
- Technical curiosity and capability
- Time management

## Tools
- SpotHero Admin Backend
- Salesforce (SFDC)
- Atom Feed Usage and Worksheet
- Django Admin
- Integration SMS
- Confluence
- Slack
- Google Workspace
- Jira
- Sumo Logic and other logging or monitoring tools

## Work Arrangement
- Chicago, IL, with onsite work once per week.

## Compensation and Benefits
- Annual compensation of $60,000–$75,000, depending on skill set and experience.
- Discretionary bonus and stock options.
- Medical, dental, and vision coverage, with the company covering a generous portion of medical premiums and 50% of dental and vision premiums.
- Company-sponsored life insurance, short-term disability, and AD&D coverage.
- 401(k) with match and immediate vesting.
- Comprehensive leave policies and flexible PTO.
- Uber Eats weekly lunch stipend for in-office days.
- Udemy license and personal learning budget.
- Annual parking stipend.
- Employee resource groups, allyship learning resources, mentorship, leadership development, wellness programs, and other employee programs.

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