# Senior Digital Transformation & Process Optimisation Consultant - Scale Team

**Company:** [Celonis](https://hotfix.jobs/companies/celonis)
**Location:** Munich, Germany
**Role:** Customer Success
**Experience:** 5+ years
**Skills:** Process Mining, Process Intelligence, Artificial Intelligence, Business Process Optimization, Program Management, Stakeholder Management, Partner Management, Customer Success, Value Realization, Webinars, Executive Presentations, Copilots, Intelligent Agents, Portfolio Management
**Posted:** 2026-08-10

> Leads scalable customer and partner engagement for a portfolio of accounts, driving adoption, value realization, renewals, and expansion through AI-enabled account management. Requires 3–5 years of post-sales program experience, strong stakeholder skills, technical fluency, and native-level German.

## Job Description

## Responsibilities
- Drive customer and partner value, adoption, sponsorship, and long-term success across a portfolio of accounts.
- Establish Centres of Excellence and coach customers toward self-service value realization.
- Manage strategic partners, orchestrating and coaching them to deliver operational account work.
- Lead scalable 1:N programs, including value bootcamps, sprint motions, proof-of-value development, value sprints, and innovation deployments.
- Build stakeholder trust across technical users, executives, customers, and partners.
- Apply cross-industry business-process knowledge and rapidly transfer best practices across accounts.
- Develop AI-orchestrated account plans and AI-powered solution designs using platform best practices and partner applications.
- Use programmatic content, industry briefs, and customer presentations to manage the portfolio efficiently.
- Monitor portfolio health, renewal risks, value realization, adoption signals, and expansion opportunities with AI-driven tools.
- Deploy automated value reports and strategic nudges that help customers achieve business outcomes independently.
- Use copilots and intelligent agents to produce technical outputs and accelerate workflows.
- Partner with internal technical teams, including Centres of Excellence and Applied Value Engineers, on complex builds.

## Requirements
- 3–5 years of experience executing complex programs and managing end-to-end post-sales customer journeys and value realization across a customer portfolio.
- Broad industry and domain expertise, including understanding of industry-specific business processes and improvement opportunities.
- High AI and technical fluency, including experience using copilots and intelligent agents.
- Strong stakeholder-management skills with the ability to build trust and inspire technical users and C-level executives.
- Experience delivering scaled engagement through webinars, cohort enablement, community engagement, training, and strategic insights.
- Engineering, Computer Science, Mathematics, Business Analytics, or comparable technical degree; alternatively, a Business or Economics degree paired with a technical minor.
- Native-level German proficiency, including the ability to lead customer workshops, conduct executive presentations, and manage stakeholder interactions in German.

## Compensation & Benefits
- Restricted Stock Units and merit-based refresh grants for full-time employees.
- Paid parental leave, including 24 weeks for primary carers and 12 weeks for supporting carers.
- Flexible hybrid work model, unlimited PTO in applicable regions, and generous PTO globally.
- Learning and development through a 70-20-10 framework, mentorship, and a dedicated learning platform.
- Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.

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