# Senior Client Success Manager

**Company:** [DeepIntent](https://hotfix.jobs/companies/deepintent)
**Location:** Remote
**Role:** Customer Success
**Salary:** $110k – $120k/yr
**Experience:** 5+ years
**Skills:** programmatic advertising, digital media, client success, Account Management, dsps, ssps, ad serving, measurement, brand safety, campaign optimization, Data Analysis, microsoft word, Excel, microsoft powerpoint
**Posted:** 2026-08-12

> Manages and grows client advertising accounts, owning campaign performance, strategic reporting, retention, and expansion. Requires 5+ years of client success or account management experience in ad tech, digital media, or programmatic advertising, plus strong knowledge of the advertising ecosystem.

## Job Description

## Responsibilities
- Own end-to-end management of assigned managed-service and/or self-service client accounts.
- Serve as the primary client contact, leading day-to-day communication, optimizations, reporting, and recommendations.
- Build trusted client relationships grounded in client goals, brand strategies, and performance metrics.
- Own campaign performance, including pacing, optimization strategy, and delivery against client KPIs.
- Deliver strategic insights and performance narratives through reporting, post-campaign analyses, and quarterly business reviews.
- Identify and drive upsell and growth opportunities across products, audiences, inventory, and measurement solutions.
- Partner with Platform Operations, Analytics, Integrations, and Sales to ensure seamless execution and data accuracy.
- Educate and enable clients on DeepIntent’s DSP and self-service tools.
- Assess account health, identify risks early, and support retention and renewals.
- Stay current on digital and programmatic advertising best practices.

## Requirements
- **5+ years** of experience in Client Success, Account Management, or a related role within ad tech, digital media, or programmatic advertising.
- Strong knowledge of the ad tech ecosystem, including DSPs, SSPs, ad serving, measurement, and brand safety.
- Proven ability to independently own and grow senior client relationships.
- Strategic mindset and ability to translate data into actionable insights and recommendations.
- Experience leading client meetings and QBRs.
- Excellent written and verbal communication skills.
- Highly organized and detail-oriented, with the ability to manage multiple accounts and priorities.
- Proficiency with Microsoft Word, Excel, and PowerPoint.

## Nice to Have
- Experience working across managed-service and self-service models.
- Healthcare or pharmaceutical advertising experience.

## Compensation and Benefits
- Base salary range of **$110,000–$120,000**.
- Quarterly bonus plan.
- Medical, dental, and vision insurance.
- 401(k) match program.
- Flexible PTO and paid holidays.
- Remote-friendly culture with flexible work options.
- Career development and advanced education support.
- Work-from-home and internet stipends.

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