# Enterprise Outcomes Architect

**Company:** [Notion](https://hotfix.jobs/companies/notion)
**Location:** Tokyo, Japan
**Role:** Customer Success
**Experience:** 7+ years
**Skills:** Notion, Artificial Intelligence, Workflow Design, Workflow Adoption, Customer Success, Value Realization, Renewals, Expansion Strategy, Solutions Consulting, Implementation Planning, Stakeholder Management, Program Management, ROI Analysis
**Posted:** 2026-07-29

> Drives adoption, value realization, renewals, and expansion for named B2B software accounts by designing workflows, success plans, and measurable AI transformation outcomes. Requires 7+ years of relevant experience, strong commercial and technical fluency, and native-level Japanese with business-level English.

## Job Description

## Responsibilities
- Drive workflow adoption and value realization for a book of named accounts.
- Contribute to net revenue retention through predictable renewals, expansion pipeline, and proactive product adoption.
- Partner with Solutions Consultants on expansion and renewal strategy, including commercial ownership of flat and at-risk renewals.
- Define and maintain mutual success plans, guide customers through AI transformation, and demonstrate ROI to executive stakeholders through periodic business reviews.
- Facilitate use-case consultations, continuous solutions design, and identification of workflow opportunities that increase customer value.
- Identify when Services are needed for complex or technical implementations and partner with the Services team through delivery.
- Develop deep knowledge of Notion and the broader AI ecosystem to help customers build durable systems and new ways of working.
- Help build and deliver Outcomes Architect programs that generate customer and business outcomes at scale.

## Requirements
- 7+ years of experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
- Strong customer-facing discovery skills, including understanding business problems, mapping workflows, and translating goals into practical implementation plans.
- Technical fluency and trusted-advisor presence, including the ability to co-design, configure, and troubleshoot workspaces and workflows.
- Commercial awareness and the ability to partner on renewal risk, expansion potential, and account strategy.
- Ability to design workflows that drive usage-based consumption and connect adoption patterns to measurable commercial outcomes.
- Strong program and stakeholder management skills across account portfolios.
- Agency, urgency, customer empathy, and the ability to structure ambiguous problems.
- Native-level Japanese and business-level English.

## Nice-to-haves
- Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
- Experience with flat, at-risk, or complex renewal accounts.
- Experience with shared account ownership models involving sales, solutions, support, or implementation teams.
- Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale.

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