# Customer Success Programs Lead

**Company:** [Juicebox](https://hotfix.jobs/companies/juicebox)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $180k – $280k/yr
**Experience:** 4+ years
**Skills:** Customer Success, Customer Education, Community Building, Customer Advocacy, Program Management, Content Creation, Stakeholder Management, Onboarding Programs, Webinars, Slack Community Management
**Posted:** 2026-06-19

> Build and scale customer education, community, and champion programs from scratch to drive adoption, retention, and NRR at a fast-growing AI SaaS company.

## Job Description

## You Will

**Customer Education**
- Build scalable programs that reduce CSM lift and empower customers to self-serve through onboarding academies, playbooks, in-product education, webinars, and office hours—driving faster time to value and product adoption.

**Community Programs**
- Build and grow customer communities that foster peer learning, advocacy, and virality through forums, Slack groups, user events, and customer-led content.

**Champion Programs**
- Identify and activate customer champions with exclusive access, recognition, and opportunities such as CABs, betas, events, case studies, and references to drive adoption and expansion.

## You Have

- 4+ years in a CS Programs, Customer Education, Community, Champions or Lifecycle role at a fast growing company.
- Experience building at least one of these motions from scratch, not just inheriting one.
- Executive presence and the ability to hold a room with senior stakeholders.
- Strong content and communication instincts: you know how to make complex things simple and engaging.
- High energy with the ability to juggle many projects and conversations at once.
- Founder mentality: comfortable operating before the playbook exists. Comfortable operating independently without a lot of structure.
- A point of view on what great community and education looks like and the portfolio to back it up.

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**Apply:** https://hotfix.jobs/jobs/30637bbb-fc41-45d1-81d3-021506906520
**Canonical:** https://hotfix.jobs/jobs/30637bbb-fc41-45d1-81d3-021506906520