# Customer Success Manager, General Manufacturing

**Company:** [Tulip](https://hotfix.jobs/companies/tulip)
**Location:** Somerville, MA
**Role:** Customer Success
**Experience:** 4+ years
**Skills:** Account Management, Customer Success, management consulting, manufacturing operations, executive presentations, Cross-Functional Coordination, ROI Analysis, digital transformation, SaaS
**Posted:** 2026-07-28

> Manage a portfolio of manufacturing customer accounts at Tulip, guiding them on using the AI-native platform to digitize operations, track ROI, drive renewals/expansion, and coordinate with internal teams for successful digital transformation.

## Job Description

## Key Responsibilities
- Manage a portfolio of customer accounts, tracking usage and health relative to their digital transformation with Tulip
- Guide customers to use Tulip to improve their operations through digitization, recommending use cases and tracking and communicating ROI
- Act as a trusted partner to customers, managing contract renewals and supporting commercial expansion
- Coordinate across internal teams - including Customer Support, Professional Services, Product Management, and Sales - to resolve customer needs
- Build and improve internal processes and content to help scale and mature the Customer Success function
- Communicate account health, risk, and ROI clearly to both customer stakeholders and internal leadership
- Partner with Sales during account handoff and onboarding to ensure a smooth transition into active usage
- Identify expansion opportunities within existing accounts based on customer usage patterns and business goals

## Requirements
- 4+ years of experience in Account Management, Customer Success (SaaS Customer Success preferred), Management Consulting, or another client-facing role in the manufacturing and operations industry
- Direct experience implementing change in manufacturing shop floor operations or business information technology systems in operational environments
- Experience creating and leading executive presentations in enterprise and multicultural business environments
- Experience coordinating and leading action across cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)
- Ability to travel (estimated 20%)
- BA/BS required; MBA/Masters a plus

## Nice-to-Haves
- Experience using AI to increase productivity
- MBA or Master's degree

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