# Travel Support Specialist

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Role:** Customer Support
**Salary:** $46k – $49k/yr
**Experience:** 3+ years
**Skills:** Travel Products, Customer Support, Problem Solving, Process Improvement, Time Management, Sabre, Amadeus, Galileo, Iata Accreditation, Air Travel, Rail Travel, Hotel Travel
**Posted:** 2026-08-18

> Supports customers with travel-product issues across phone, chat, email, and video channels, while documenting product knowledge and partnering with Product and Engineering on improvements. Requires 3+ years in a travel-related customer-facing role; GDS and TMC/BT consulting experience are preferred.

## Job Description

## Responsibilities
- Support Rippling customers and resolve issues related to Travel products.
- Take ownership of customer issues from start to finish in a dynamic, fast-paced environment.
- Use phone, chat, email, and video conferencing to help customers optimize Rippling’s Travel product.
- De-escalate and resolve issues using platform and travel-industry expertise.
- Document product functionality and country-specific nuances, and train Global Support team members.
- Become a product expert and serve as a resource for customers and coworkers.
- Identify improvements and collaborate with Product and Engineering teams on automation and feature enhancements.
- Work effectively under time constraints, meet schedules, and handle unexpected deadlines.

## Requirements
- Proficient in English with strong written and verbal communication skills.
- 3+ years of experience in a travel-related customer- or client-facing role.
- Demonstrated problem-solving ability and attention to detail.
- Organizational skills and experience improving processes.
- Flexibility with changing duties and responsibilities.
- Strong time-management and prioritization skills.

## Nice-to-haves
- 3+ years of experience in a TMC/BT consultant role covering air, rail, and hotel supplier products.
- 2+ years of intermediate-level GDS experience with Sabre, Amadeus, or Galileo.
- IATA accreditation, including WWAFT, WAII, or BA2.

## Compensation and benefits
- Competitive salary and benefits.
- Base pay: $22.19–$23.49 per hour.

## Similar jobs

- [Medical Appeals Specialist](https://hotfix.jobs/jobs/e0680af4-6844-409b-8a81-dd1de9da96c9) - Machinify - Remote - $44k – $44k/yr
- [Account Specialist I](https://hotfix.jobs/jobs/47c8dff4-83fa-4151-9828-a0c1beceb916) - tastytrade - Chicago, IL - $50k – $75k/yr
- [Customer Support Specialist](https://hotfix.jobs/jobs/dd3c4237-ddb1-44a3-bb0e-c12d2e93a9cd) - PracticeTek - San Diego, CA - $41k – $49k/yr
- [Service Agent, Patient Care Coordinator](https://hotfix.jobs/jobs/1a3e1587-bbe3-4eb0-b6e6-d751bcd1a7ee) - Talkiatry - Remote - $37k – $37k/yr
- [Customer Support Specialist 1 (cloud software support)](https://hotfix.jobs/jobs/36d45f66-b402-4a9e-b7d5-40159952a87d) - PracticeTek - Las Vegas, NV - $33k – $69k/yr

**Apply:** https://hotfix.jobs/jobs/301a90eb-8959-4f1c-bd2c-860fcaab13ac
**Canonical:** https://hotfix.jobs/jobs/301a90eb-8959-4f1c-bd2c-860fcaab13ac