# Senior Manager, Software Engineering

**Company:** [Pindrop](https://hotfix.jobs/companies/pindrop)
**Location:** Remote
**Role:** Engineering Management
**Salary:** $195k – $235k/yr
**Experience:** 8+ years
**Skills:** Go, Python, AWS, GCP, Microservices, Observability, CI/CD, Distributed Systems, APIs, data stores, oauth 2.0, openid connect, SAML, rbac/abac, MLOps
**Posted:** 2026-08-08

> Leads the Authentication engineering organization responsible for reliable, low-latency cloud services supporting real-time voice authentication and identity verification. Requires 8–12+ years of software engineering experience, 3–5+ years of leadership experience, and strong distributed-systems, backend, and cloud expertise.

## Job Description

## Responsibilities
- Lead and develop engineering managers, senior engineers, and emerging technical leaders across Authentication.
- Translate product and engineering strategy into a technical roadmap, execution plan, and operating model.
- Improve the reliability, scalability, and operational health of cloud-native, API-based distributed systems supporting customer-facing authentication journeys.
- Drive predictable, high-quality delivery through prioritization, planning, cross-team coordination, and execution discipline.
- Raise standards for architecture, observability, testing, incident response, postmortems, and engineering practices.
- Partner with Product, Research, Security, Platform, and adjacent engineering teams on roadmap priorities, technical investments, and customer outcomes.
- Own metrics for delivery health, system performance, team effectiveness, and on-call sustainability.
- Serve as a senior technical escalation point for complex customer issues and production incidents, driving durable follow-through.
- Guide the safe production use of AI/ML-backed trust signals, model outputs, and automation.
- Foster accountability, inclusion, learning, and calm execution under pressure.

## Requirements
- 8–12+ years of software engineering experience, including significant experience building and operating distributed backend systems and production APIs.
- 3–5+ years of engineering leadership experience, including leadership through managers and/or senior technical leads.
- Technical depth in cloud-native architecture, microservices, observability, CI/CD, and modern engineering practices across AWS and/or GCP.
- Experience improving reliability, execution, and engineering standards for customer-facing, high-availability systems.
- Hands-on backend experience with Go and/or Python, plus strong knowledge of data stores and low-latency service design.
- Strong cross-functional partnership skills with Product, Security, Support, Customer Success, and engineering teams.

## Nice-to-Haves
- Experience in authentication, identity, fraud prevention, risk engines, or security-sensitive product domains.
- Familiarity with OAuth 2.0, OpenID Connect, SAML, RBAC/ABAC, and policy-driven access patterns.
- Experience partnering with Research, MLOps, or data teams to productionize model outputs, risk signals, or AI/ML capabilities.
- Experience leading teams operating multi-cloud services with substantial on-call responsibilities and incident loads.

## Compensation and Benefits
- Base pay range: **$195,000–$235,000 USD**.
- Eligible for an annual discretionary bonus and RSUs.
- Remote-first work environment with team off-sites and company-wide events.
- Unlimited PTO.
- Health, dental, vision, and HSA benefits.
- Paid parental leave.
- Monthly phone and internet allowance.
- Fertility and GLP-1 benefits.
- Annual learning and development stipend.

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