# Staff Software Engineer, Community Support Engineering

**Company:** [Airbnb](https://hotfix.jobs/companies/airbnb)
**Location:** Remote
**Role:** Backend Engineering
**Experience:** 9+ years
**Skills:** Java, Kotlin, Scala, Python, React, Angular, Vue, APIs, Data Pipelines, Algorithms, Large-Scale Web Applications, Data Systems, Analytics
**Posted:** 2026-07-27

> Leads the design and execution of large-scale customer support engineering systems, mentoring engineers and partnering with global technical leaders. Requires 9+ years of software development experience, backend expertise, and strong architectural and communication skills.

## Job Description

## Responsibilities
- Collaborate with cross-functional partners to understand business problems and develop project solutions.
- Lead projects across the full software development lifecycle, including technical design, implementation, testing, and deployment.
- Drive technical discussions with peers and global technical leaders to align strategies across customer support products and capabilities.
- Tackle complex technical challenges and proactively identify and mitigate execution risks.
- Write high-quality code and design documents that set team standards.
- Advocate for engineering best practices and technical excellence.
- Coach and mentor engineers across the China team.
- Participate in recruiting efforts and conduct interviews.
- Promote an inclusive engineering culture through effective communication and quality.

## Requirements
- 9+ years of software development experience, including 2 years at Staff or Tech Lead level.
- Strong proficiency in at least one major backend programming language, such as Java, Kotlin, Scala, or Python.
- Experience delivering end-to-end products in a globally collaborative environment.
- Experience with architectural patterns for large-scale web applications, including well-designed APIs, high-volume data pipelines, and efficient algorithms.
- Ability to make data-driven decisions, articulate technical trade-offs, and communicate effectively with cross-functional partners.
- Interest in data systems and analytics.
- Bachelor's degree in Computer Science or a related field, or equivalent practical experience.
- Fluency in English and Chinese.

## Nice to Have
- Experience with modern frontend frameworks such as React, Angular, or Vue.js.
- Passion for creating intuitive user experiences.

## Compensation and Benefits
- China-based role that is remote eligible.
- May include occasional work at an Airbnb office or attendance at offsites, as agreed with the manager.

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