# Engineering Manager

**Company:** [Bestow](https://hotfix.jobs/companies/bestow)
**Location:** Remote
**Role:** Engineering Management
**Salary:** $156k – $195k/yr
**Experience:** 8+ years
**Skills:** Go, Docker, Kubernetes, Postgres, gRPC, REST APIs, GCP, Protocol Buffers, Openapi, Microservices
**Posted:** 2026-06-18

> Lead a team of backend engineers building and scaling Bestow's communications infrastructure including document generation and multi-channel notifications. Player/coach role spending ~20% of time on production code.

## Job Description

## Responsibilities

### Technical Leadership
- Remain hands-on in the code and actively participate in system design and architecture decisions
- Regularly review pull requests, providing thoughtful feedback that elevates code quality
- Partner with engineers on complex technical challenges, offering guidance without micromanaging
- Drive large initiatives from conception through delivery

### Communications Architecture & Integration
- Own the document generation pipeline including templating, PDF rendering, carrier-and product-specific document configuration, and template lifecycle management
- Lead multi-channel notification delivery across email, SMS, and physical mail, including third-party provider integrations (e.g., Lob, SendGrid, Twilio), delivery status tracking, and webhook handling
- Design delivery failure handling including correct classification of provider errors, retry logic, bounce/complaint management, and operational alerting
- Build compliance-driven communications infrastructure for regulatory disclosures, required notices, document verification, and end-to-end audit trails for document delivery
- Implement delivery observability including exposure of delivery failures in data feeds, idempotent retries, and custom monitoring/eventing for template processing
- Drive operational improvements including carrier template onboarding automation, reducing manual intervention, and streamlining the document-to-delivery lifecycle

### Team Development
- Orchestrate effective engineering ceremonies that promote collaboration and continuous improvement
- Create personalized growth plans for each team member, identifying strengths and development areas
- Provide regular, constructive feedback and create opportunities for engineers to expand their skills

### Strategic Vision
- Balance technical excellence with business objectives
- Demonstrate sound judgment when making technical trade-offs
- Communicate complex technical concepts clearly to both technical and non-technical stakeholders

## Requirements
- Bachelor's Degree or equivalent experience required
- 8+ years professional experience in the software industry, with at least 3 years of management experience while keeping your coding skills strong
- Professional experience with Go preferred
- Comfortable using Docker for local software development
- Familiar with modern, scalable system architectures (load balancing, horizontal scaling, etc.)
- Experience with PostgreSQL or other relational databases (comfortable writing ANSI SQL)
- Familiar with API design tools/languages (Protocol Buffers, Swagger, OpenAPI, etc.)
- Cloud computing & Kubernetes (or similar container orchestration) preferred
- Deep understanding of the entire software development lifecycle, including feature inception, system maintenance, continuous integration and release strategies, and GenAI developer tooling
- Ability to track key metrics and consistently meet established Service Level Agreements (SLAs)
- Ability to understand complex technical problems and identify areas of risk
- Ability to go deep technically when necessary—you should be able to contribute changes to the team's codebases at any time

## Nice-to-Haves
- Experience with GenAI developer tooling to maintain hands-on contribution capabilities while coaching engineers on utilizing AI to accelerate CI, release strategies, and template onboarding automation
- Experience ensuring AI-generated code adheres to microservice design principles and compliance frameworks

## Benefits
- Competitive salary and equity based on role
- Flexible paid time off and parental leave programs
- 100% paid-premium option for medical, dental, and vision insurance
- Lifestyle stipend to support your physical, emotional, and financial wellbeing
- Flexible work-from-home policy and open to remote

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