# Senior Program Manager

**Company:** [GoHighLevel](https://hotfix.jobs/companies/gohighlevel)
**Location:** Remote
**Role:** Technical Program Management
**Experience:** 5+ years
**Skills:** Program Management, Release Management, Product Analytics, Risk Management, B2B SaaS, SQL, Business Intelligence, Product Management, Customer Success, Retention Metrics, Experimentation, Dashboarding, Stakeholder Management, Post-Mortems
**Posted:** 2026-09-09

> Senior Program Manager leading Commerce release planning and cross-functional programs across Product, Engineering, Customer Success, and go-to-market teams. The role requires 5–7 years of experience, strong analytics and SQL/BI skills, and the ability to improve release predictability, adoption, and retention.

## Job Description

## Responsibilities
- Collaborate with leaders to define release metrics and maintain source-of-truth dashboards, Commerce-specific views, and visibility into customer blockers and risks.
- Lead cross-functional initiatives across Product, Engineering, Customer Success, Support, Marketing, and Revenue Operations to improve activation, retention, and sentiment.
- Translate Commerce priorities into structured programs with clear owners, timelines, and measurable outcomes.
- Contribute to quarterly and annual Commerce planning.
- Establish and run operational cadences, including reviews, stand-ups, and post-mortems, to maintain alignment and accountability.
- Present progress and program updates to senior leadership and internal customers.
- Track release cycles and critical programs end to end across the software development lifecycle.
- Develop customer stories and feedback loops connecting customers and internal stakeholders back to the development lifecycle.
- Improve release predictability, mitigate committed risks, and provide management visibility.

## Requirements
- 5–7 years of total experience, including significant experience in release management, product analytics, or risk management at a high-growth B2B SaaS company.
- 3–5 years of experience working on cross-functional programs and mentoring team members.
- Experience partnering with Product Management and/or Customer Success on customer experience, adoption, or retention programs.
- Strong analytical and data-driven mindset, with comfort using funnels, cohorts, retention metrics, experimentation, and self-serve SQL/BI analysis.
- Experience interpreting customer research, surveys, interviews, and support insights.
- Ability to plan strategically while driving execution and process improvement.
- Excellent program management skills, including structuring ambiguity, aligning stakeholders, and delivering outcomes.
- Highly influential communication and presentation skills, including the ability to drive change without authority and communicate with senior leadership.
- Systems-oriented approach to building scalable frameworks, processes, and feedback loops.

## Nice-to-haves
- Experience in Commerce, release planning, customer retention, or high-growth B2B SaaS platforms.

## Similar jobs

- [Lead Technical Program Manager](https://hotfix.jobs/jobs/520ccd85-e798-43d7-92f9-467bfe93afce) - Origin - Bengaluru, India
- [Sr. Portfolio Program Manager - R&D](https://hotfix.jobs/jobs/da9bf058-9bf4-4d16-9ce1-c11ceb27d911) - 6sense - Bengaluru, India
- [Senior Implementation Project Manager](https://hotfix.jobs/jobs/bddcce3d-641c-4715-8fe3-47c708120ac9) - OpenLoop - Remote
- [Senior Technical Program Manager](https://hotfix.jobs/jobs/ccd90d5f-a95b-4c51-aece-a8cbe63ee12c) - GitLab - Remote - $203k – $346k/yr
- [Technical Deployment Lead, Semiconductors](https://hotfix.jobs/jobs/9f58bc66-c60f-45bb-8163-31b5a719b504) - OpenAI - Remote - $176k – $224k/yr

**Apply:** https://hotfix.jobs/jobs/2ee62926-7bac-4b49-aed2-17c239cf6ddc
**Canonical:** https://hotfix.jobs/jobs/2ee62926-7bac-4b49-aed2-17c239cf6ddc