# Customer Success Architect, CEUR

**Company:** [GitLab](https://hotfix.jobs/companies/gitlab)
**Location:** Remote
**Role:** Customer Success
**Skills:** Git, Branching Strategies, Software Development Lifecycle, Development Pipelines, Continuous Integration, Continuous Deployment, DevSecOps, Project Management, Analytical Skills, Problem Solving, Customer Success, Customer Success Plans, Kpi Management
**Posted:** 2026-08-10

> Build consultative relationships with key customers, guiding GitLab adoption, retention, growth, and business outcomes. The role requires customer success or post-sales experience, strong technical and project management skills, DevSecOps knowledge, and fluent German.

## Job Description

## Responsibilities
- Partner with customers to turn pre-sales plans and desired business outcomes into actionable objectives.
- Guide customers using knowledge of the GitLab platform, best practices, and use cases.
- Guide customers through their adoption journey and identify future adoption opportunities.
- Act as the liaison for customer questions, issues, and escalations, collaborating with Support, Product Management, Engineering, Sales, and Professional Services.
- Own an assigned book of customers, focusing on adoption, retention, growth, and customer satisfaction.
- Stay current on GitLab releases and provide insights on relevant new features.
- Provide onboarding activities.
- Build Customer Success Plans with customer goals and key performance indicators, and help customers achieve them.
- Program-manage account escalations.
- Support Services in identifying and recommending training opportunities.

## Requirements
- Understanding of Git and common branching strategies.
- Knowledge of the software development lifecycle and development pipelines.
- Understanding of continuous integration, continuous deployment, and DevSecOps.
- Prior Customer Success experience or equivalent experience increasing satisfaction, adoption, and retention.
- Experience partnering with customers to define and achieve business outcomes.
- Familiarity working with customers of relevant segment sizes.
- Exceptional verbal, written, organizational, presentation, and communication skills.
- Detail-oriented, analytical, and able to work as both a team player and self-starter.
- Project management experience and skills.
- Strong technical, analytical, and problem-solving skills.
- Direct customer advocacy and engagement experience in post-sales or professional services functions.
- Fluent German.
- Ability to travel when needed and comply with company travel policy.

## Benefits
- Benefits supporting health, finances, and well-being.
- Flexible paid time off.
- Team member resource groups.
- Equity compensation and employee stock purchase plan.
- Growth and development fund.
- Parental leave.

## Similar jobs

- [Founding Customer Success Manager](https://hotfix.jobs/jobs/404b0ab9-5940-4b69-b49e-df5f185a344b) - Improbable - Remote
- [Scaled Customer Success Manager](https://hotfix.jobs/jobs/b11639e0-cdf3-420e-9c51-e2709dbd6c25) - Kombo - Berlin, Germany
- [Launch Trainer](https://hotfix.jobs/jobs/a9cf0a46-530e-4564-81a0-e9ba9729f889) - Dandy - Remote - $77k – $86k/yr
- [Customer Success - EMEA](https://hotfix.jobs/jobs/183ba3d1-1b84-46e8-81b1-370f0f6f2934) - ElevenLabs - Remote
- [Customer Success Leader, Southern](https://hotfix.jobs/jobs/88331dd5-286d-498a-95b9-82381cdad7ee) - Harvey - Munich, Germany

**Apply:** https://hotfix.jobs/jobs/2ea3581a-9efe-4cb2-9613-3de70650d73a
**Canonical:** https://hotfix.jobs/jobs/2ea3581a-9efe-4cb2-9613-3de70650d73a