# Order Management & Billing - Lead

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Role:** Revenue Operations
**Salary:** $185k – $205k/yr
**Experience:** 10+ years
**Skills:** order-to-cash, order management, billing operations, SaaS, CPQ, ERP, Salesforce, oracle fusion, NetSuite, Stripe, metronome, ASC 606, sox controls, SQL, Automation
**Posted:** 2026-08-05

> Leads scalable Order Management and Billing Operations across the order-to-invoice lifecycle, including BPO delivery, controls, reconciliations, close readiness, and process automation. Requires 10+ years of OTC and billing experience, strong SaaS monetization expertise, and proven cross-functional leadership.

## Job Description

## Responsibilities
- Own day-to-day Order Management and Billing Operations, including order processing, provisioning readiness, invoicing, and issue resolution.
- Lead the operating cadence with BPO and external delivery teams, covering workload prioritization, queue management, service levels, escalations, and issue resolution.
- Build and own BPO enablement through SOPs, playbooks, training, office hours, knowledge assessments, and feedback loops.
- Establish governance, ownership, quality reviews, service levels, and performance expectations across Order Management and Billing workflows.
- Implement process, system, AI, and automation improvements to increase touchless processing and reduce rework, manual intervention, and billing issues.
- Partner with Revenue Systems, Revenue Accounting, Product, Engineering, GTM, Legal, and Deal Desk to align order, provisioning, usage, billing, and ERP processes.
- Own operational controls and segregation of duties, including approvals, reconciliations, exception management, documentation, and accountability.
- Ensure billing and usage completeness during month-end close, including accurate capture and reconciliation of orders, pricing, credits, usage, and invoices.
- Define and monitor operational metrics such as billing accuracy, cycle time, backlog, service levels, touchless processing, exception rates, close readiness, escalations, and BPO quality.
- Own the quarterly operating roadmap and capacity plan, balancing execution, month-end close, launches, risk, and process improvements.
- Identify systemic risks and recurring failures through data analysis and root-cause analysis, then drive durable corrective actions.
- Lead operational reviews with BPO and cross-functional stakeholders, communicating performance, risks, decisions, and actions.
- Provide subject-matter leadership and coaching to internal and BPO teams.
- Serve as the senior escalation point for Order Management and Billing issues, assessing financial and customer impact and coordinating resolution.

## Requirements
- 10+ years of progressive experience across Order-to-Cash, Order Management, and Billing Operations in a SaaS, enterprise software, or high-growth technology environment.
- 5+ years leading operational delivery across Global Shared Services or internal teams, with experience in governance, enablement, performance accountability, and scalable Order-to-Cash execution.
- Expert knowledge of enterprise SaaS Order-to-Cash processes across subscription, usage-based, hybrid, and other complex monetization models.
- Hands-on experience with CPQ, ERP, billing, and payment platforms.
- Experience with order review, provisioning readiness, usage validation, invoicing, credits and rebills, reconciliations, and exception management.
- Working knowledge of ASC 606 and experience with month-end close, billing and usage reconciliations, SOX controls, and audit-ready operations.
- Experience leading large-scale, cross-functional OTC initiatives from strategy and business-case development through implementation and measurable results.
- Ability to influence senior stakeholders, communicate complex issues clearly, and drive decisions without direct authority.
- Strong data fluency and ability to use operational metrics and analysis to identify root causes, evaluate tradeoffs, and guide investment decisions.
- Ability to establish direction in ambiguous environments and balance customer experience, financial accuracy, controls, and speed at scale.

## Nice to Have
- Experience with Salesforce, Oracle Fusion, NetSuite, Stripe, Metronome, or comparable systems.
- SQL or equivalent data-analysis experience.

## Compensation and Benefits
- Hybrid work model requiring three days per week in the San Francisco office.
- Relocation assistance is available for new employees.

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