# Operations Lead

**Company:** [Lyft](https://hotfix.jobs/companies/lyft)
**Location:** Philadelphia, PA
**Role:** Business Operations
**Salary:** $54k – $67k/yr
**Experience:** 4+ years
**Skills:** Fleet Management, Data Analysis, Dashboards, Performance Metrics, Process Improvement, Vendor Management, Team Leadership, Coaching, Vehicle Maintenance, Hiring, Onboarding, Driver'S License
**Posted:** 2026-09-04

> Leads a Flexdrive site team and vehicle fleet, managing rental operations, fleet lifecycle, vendor relationships, safety, and performance metrics. Requires four years managing retail, customer service, or vehicle rental teams, with fleet management experience preferred.

## Job Description

## Responsibilities
- Own market business health and deliver Flexdrive OKRs by analyzing market data, identifying performance gaps, managing fleet operating costs, and improving processes.
- Lead the team supporting Lyft drivers through the end-to-end Express Drive rental process; keep team members current on training and procedures.
- Coach and develop team members through regular one-on-ones, professional development discussions, and timely feedback.
- Manage the vehicle supply lifecycle, from in-fleeting through maintenance, decommissioning, and disposition, while reducing out-of-service time and resolving escalated vehicle issues.
- Manage local-site hiring, onboarding, and talent retention.
- Manage relationships with vendors and partners, including service providers, collision shops, and internal and external teams, to improve vehicle quality and turnaround time.
- Oversee site maintenance, security, and safety, partnering cross-functionally to maintain a safe, compliant workplace.

## Requirements
- 4 years of experience managing a retail, customer service, or vehicle rental team.
- Experience managing vendors and partners.
- Experience coaching and developing team members.
- Excellent verbal and written communication skills.
- Strong attention to detail and ability to multitask and adapt throughout the workday.
- Experience using dashboards, data, and metrics to manage performance.
- Valid unrestricted driver's license, satisfactory driving record, and eligibility to be insured under Lyft's policy.
- Must reside in a state registered for Flexdrive Services LLC.

## Nice-to-haves
- 3+ years managing hard assets in a fleet management business, such as car rental or fleet management companies.

## Compensation and Benefits
- Base pay range: $53,860-$67,320 for the Philadelphia area, excluding potential equity, bonus, and benefits.
- Medical, dental, and vision insurance.
- Mental health, family-building, childcare, and pet benefits.
- 401(k) with company match.
- Paid holidays and paid time off.
- 18 weeks of paid parental leave.
- Subsidized commuter benefits.
- Monthly Lyft credits and complimentary Lyft Pink membership.

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