# Account Manager- SMB, Growth & Retention (Partner Referred Business)

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Austin, TX, New York, NY, San Francisco, CA, Seattle, WA, Chicago, IL
**Role:** Account Management
**Salary:** $125k – $130k/yr
**Experience:** 3+ years
**Skills:** SaaS, Account Management, Sales, Quota Management, Customer Success, Consultative Selling, Pipeline Management, Contract Negotiation, Cross-Selling, Product Adoption, Relationship Building, Discovery Meetings, Demo Presentations
**Posted:** 2025-10-23

> Own a book of SMB Partner Referred customers as the primary relationship owner, driving retention, adoption, and revenue growth through consultative sales and lifecycle management. Requires 3+ years SaaS quota-carrying experience.

## Job Description

## What you will do
- Ensure customers in the Partner Referred channel are realizing value and expanding across the platform
- Proactively engage customers via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal
- Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based approach
- Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in-person meetings
- Negotiate and coordinate customer procurement and contract execution
- Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets
- Develop and demonstrate broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
- Partner with cross-functional product, support, and customer operations teams to ensure customer success, secure long-term commitments, influence product roadmap, and increase operational efficiency
- Take an entrepreneurial approach, tailoring your approach to maximize Rippling product adoption based on each customer’s unique business operations

## What you will need
- 3+ years of SaaS experience in account management, sales, or quota-carrying customer success
- Track record of consistently meeting and exceeding quota via new product sales and upgrades
- Competitive and creative drive to win over customers and think outside the box
- Demonstrated ability to run a consultative discovery and demo meeting and run a structured sales process
- Proven success building and maintaining long term commercial relationships
- Highly effective communicator with good people instincts – able to build trust and work well with a diverse group
- Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks
- High integrity; enthusiastic about building a great company for the long term
- Courage to challenge the status quo when logic and reason require it

## Compensation
- On-Target Earnings (base salary + sales commission) + benefits + equity
- 60/40 commission split for base/variable pay

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