# Strategic AI transformation lead (West)

**Company:** [Writer](https://hotfix.jobs/companies/writer)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $205k – $260k/yr
**Experience:** 10+ years
**Skills:** Ai Transformation, Change Management, Strategic Consulting, C-Suite Relationship Management, ROI Analysis, Value Realization, Cross-Functional Program Management, P&L Impact Analysis, Executive Communication, Management Consulting
**Posted:** 2026-04-13

> Leads AI transformation for Fortune 100 customers, building C-suite relationships, driving ROI realization, and orchestrating cross-functional programs to deliver measurable business impact. Requires 10+ years in strategic consulting or account management with strong change management expertise.

## Job Description

## What you'll do

- Manage a portfolio of customers while leading ROI and value initiatives in partnership with a customer success manager who focuses on the adoption strategy
- Act as a strategic transformation partner for Fortune 50-100 customers by setting vision and defining the JTBD framework with leadership teams to drive AI adoption
- Build and manage C-suite relationships as a trusted advisor to make AI a top priority for executives
- Lead value realization and ROI delivery by conducting analysis through surveys and interviews to frame the P&L impact of AI adoption in business reviews
- Orchestrate complex cross-functional programs across multiple stakeholders while managing customer teams, escalations, risk mitigation, and program updates
- Proactively identify and drive expansion opportunities by anticipating customer needs and working with sales on cross-sell and upsell initiatives
- Scale transformation best practices by producing and \"processifying\" decks, frameworks, and communications for the wider team

## What you need

- Over 10 years in strategic account management or transformation consulting for Fortune 50-100 companies with a proven track record of building C-suite relationships and leading large-scale transformations
- Mastery of change management and strategic thinking with the ability to set vision, define frameworks, and translate capabilities to measurable outcomes and P&L impact
- Exceptional executive presence and communication skills used to lead composed presentations to boards while proactively orchestrating cross-functional teams and resolving conflicts
- A curious mindset and an active listening style that marks you as a genuine leader who people want to follow
- A strong professional background in management consulting or strategy advisory which will help you navigate our customers' complex business environments
- An intrinsic motivation to do your best work while remaining deeply aligned with our core values to Connect, Challenge, and Own

## Benefits & perks (US Full-time employees)

- Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (12 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Annual work-life stipends for:
  - Wellness stipend for gym, massage/chiropractor, personal training, etc.
  - Learning and development stipend
- Company-wide off-sites and team off-sites
- Competitive compensation, company stock options and 401k

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