# Solutions Engineer

**Company:** [Hyperbound](https://hotfix.jobs/companies/hyperbound)
**Location:** San Francisco, CA
**Role:** Solutions Architecture
**Salary:** $100k – $120k/yr
**Experience:** 0+ years
**Skills:** Api Debugging, Workflow Configuration, Technical Troubleshooting, Customer Onboarding, Proof-Of-Concept Development, Enterprise Software, Documentation, Chatbot Development, Self-Service Tooling
**Posted:** 2026-06-19

> Own Tier 1-2 technical support and onboarding execution for an AI sales platform. Partner with account managers on implementations, monitor adoption, and influence product roadmap. 0-2 years experience; new grads welcome.

## Job Description

## What You'll Do
- Own Tier 1 and Tier 2 technical support, serving as the first line of problem-solving for customers
- Run onboarding execution: configure integrations, set up workflows, and get customers to value fast
- Partner with AMs during implementations and expansions to validate technical feasibility and build demos or proof-of-concepts
- Monitor product usage, resolve adoption blockers, and coach end-users on workflows and features
- Surface support ticket trends to the product team, directly influencing the roadmap
- Build internal playbooks and customer-facing documentation to shorten time-to-value
- Automate repetitive workflows by creating self-service docs, chatbots, or lightweight tooling

## What You'll Bring
- 0 to 2 years of experience in a technical, customer-facing role (support, solutions, consulting, or implementation); new grads welcome
- Comfort debugging workflows, exploring APIs, and picking up new systems quickly
- Genuine curiosity about enterprise software and how technical solutions get deployed at scale
- Ability to thrive in a fast-paced environment where you're helping shape the playbook, not just following one
- Strong communication skills, able to translate technical concepts for both end-users and senior stakeholders

## Bonus Points
- Prior startup or high-growth company experience
- Interest in growing into an Enterprise SE, Product, or PM track

## Compensation & Benefits
- Salary: $100K-$120K
- Equity: 0.03% - 0.04%
- Health: Medical, dental, and vision coverage
- Unlimited PTO
- Office: In-office in SF 5 days a week, with daily lunches. Commuter and parking benefits

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**Canonical:** https://hotfix.jobs/jobs/2d01e791-0eb4-47d0-94bd-66c2eb1b786a