# Director, UX Design

**Company:** [BigPanda](https://hotfix.jobs/companies/bigpanda)
**Location:** Remote
**Role:** Product Design
**Salary:** $230k – $270k/yr
**Experience:** 8+ years
**Skills:** Figma, Sketch, Adobe XD, Prototyping, User Research, Design Systems, Interaction Design, Ai Design Tools, Aiops, Itops, DevOps, B2B SaaS
**Posted:** 2026-03-13

> Leads UX design for AI-native AIOps platform, defining principles, interaction models, scalable design systems, and end-to-end experiences for enterprise IT teams. Requires 8+ years in UX/Product Design, AI systems expertise, and player-coach leadership in high-velocity environments.

## Job Description

## Responsibilities
- Define AI-native UX principles and interaction models for an agentic, AI platform
- Lead the design process with user-centered conceptual models and prototypes while collaborating closely with Engineering, PMs
- Own the end-to-end user experience across BigPanda’s products and core platform capabilities for key ITOps personas
- Create and evolve a scalable design system that supports both human-crafted and AI-generated interfaces across products
- Use rapid prototyping, user research, behavioral data, and AI-assisted design tools to shape product strategy and roadmap
- Operate as a player-coach, building design operations foundations while hiring, mentoring, and leading a growing UX team

## Requirements
- 8+ years in UX / Product Design with experience leading design for complex B2B SaaS platforms
- Proven track record designing AI-powered or agentic systems and workflows
- Experience owning cross-product design systems and interaction patterns at scale
- Strong portfolio demonstrating systems thinking, interaction design, and measurable product impact
- Ability to influence product strategy and executive decision-making across Product and Engineering
- Comfortable operating as a player-coach in early-stage or small design organizations
- Experience designing for operational or technical users in areas such as ITOps, DevOps, observability, security, or ITSM
- Strong perspective on AI-native design and human–AI collaboration, including familiarity with modern AI-assisted design and research tools

## Compensation
- Base salary range: $229,500 - $270,000 (varies by experience, qualifications, skills, location)
- Bonus, equity, and comprehensive benefits

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