# Senior Technical Account Manager

**Company:** [Zapier](https://hotfix.jobs/companies/zapier)
**Location:** Remote
**Role:** Customer Success
**Salary:** $55k – $83k/yr
**Experience:** 7+ years
**Skills:** Zapier, APIs, Webhooks, Authentication, Structured Data, Application Integrations, Workflow Automation, Conditional Logic, Monitoring, AI Tools, Agentic Systems, Model Context Protocol, Data Governance
**Posted:** 2026-08-31

> Senior technical partner for Enterprise customers, designing reliable automations, integrations, and AI-assisted workflows while driving adoption, retention, and expansion. Requires 7+ years in a customer-facing technical role and hands-on experience with APIs, automation platforms, and production reliability.

## Job Description

## Responsibilities
- Design, build, and improve customer automations tied to meaningful business outcomes.
- Translate complex processes into workflow architectures covering data movement, business logic, exception paths, and operational controls.
- Build alongside customer teams to move use cases into reliable production operation.
- Review automations for reliability, efficiency, maintainability, and effective platform use.
- Troubleshoot issues involving Zapier, APIs, authentication, data formats, and connected applications.
- Improve error handling, monitoring, alerts, fallback behavior, and recovery processes.
- Develop technical account plans covering use cases, architecture recommendations, risks, and next steps.
- Lead working sessions, architecture reviews, implementation discussions, and executive conversations.
- Partner with Customer Success on adoption, customer value, retention, growth, renewals, and expansion.
- Represent customer needs to Product and Engineering; coordinate complex escalations and communicate expectations.
- Lead cross-functional initiatives that turn recurring needs into scalable solutions and reusable practices.
- Advise customers on responsible AI implementation, model selection, evaluation, reliability, human oversight, security, and governance.
- Explain deterministic automation, AI-assisted workflows, and agentic systems, including emerging patterns such as the Model Context Protocol (MCP).

## Requirements
- 7+ years of experience in technical account management, solutions architecture, customer engineering, sales engineering, implementation consulting, or a comparable customer-facing technical role.
- Demonstrated success improving outcomes across an Enterprise customer portfolio, including adoption, retention, renewals, or expansion.
- Hands-on experience building integrations, automations, or API-based solutions.
- Familiarity with Zapier or comparable automation and integration platforms.
- Experience managing complex technical relationships with Enterprise customers and communicating with both technical builders and executives.
- Strong knowledge of APIs, webhooks, authentication, structured data, application integrations, and conditional workflow logic.
- Ability to diagnose ambiguous, multi-system problems and design for production reliability, monitoring, recovery, and maintainability.
- Strong judgment regarding technical feasibility, risk, scale, and long-term customer value.
- Ability to work autonomously in an ambiguous environment and drive initiatives across multiple teams.
- Hands-on experience with AI tools and practical understanding of AI-assisted workflows, agentic systems, evaluation, oversight, and governance.

## Compensation
- Annual salary: $55,000–$82,600.

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