# Implementation Manager, PEO/HRS

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $55k – $89k/yr
**Experience:** 2+ years
**Skills:** SaaS, Implementation, Project Management, Payroll, Benefits Administration, Human Resources, Identity Management, Device Management, Customer Experience, Product Adoption
**Posted:** 2026-08-26

> Manages end-to-end SaaS implementations for customers adopting Rippling’s HR, payroll, benefits, and IT products. Requires at least two years of implementation or customer experience, project management skills, and strong cross-functional communication.

## Job Description

## Responsibilities
- Partner one-on-one with clients to develop customized plans and implement purchased Rippling products across HR, payroll, benefits administration, IT, and other product areas.
- Manage implementation projects end to end, aligning timelines and goals with customers and ensuring milestones meet their operational needs.
- Drive product adoption through tailored guidance, best practices, and insights.
- Collaborate with Sales, Account Management, Technical Account Management, Support, Product, and Engineering to ensure successful handoffs, resolve technical issues, incorporate customer feedback, and advocate for product enhancements.
- Help develop internal processes and best practices that improve operational efficiency and implementation success.

## Requirements
- 2+ years of hands-on implementation and/or customer experience at a rapidly growing SaaS company.
- Proven project management experience managing multiple projects simultaneously in a fast-paced environment.
- Excellent communication, presentation, and relationship-building skills.
- Strong commitment to delivering an exceptional customer experience.
- Ability to collaborate effectively across Sales, Customer Experience, Product, and Engineering teams.

## Nice to Have
- 1+ year of customer-facing experience in the HCM or IT space, including HR, payroll, benefits, identity management, or device management.

## Compensation
- Competitive salary, benefits, and equity.
- US-based salary varies by location and is determined based on factors including professional background, experience, and location.

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