# Customer Success Manager, DACH

**Company:** [Anthropic](https://hotfix.jobs/companies/anthropic)
**Location:** Seoul, South Korea, Tokyo, Japan, London, United Kingdom, Munich, Germany
**Role:** Customer Success
**Salary:** €150k – €190k/yr
**Experience:** 6+ years
**Skills:** Customer Success, AI/ML, API Integrations, Claude API, Claude For Enterprise, Claude Code, Software Implementation, Change Management, Project Management, Usage Analytics, ROI Analysis, Quarterly Business Reviews
**Posted:** 2026-08-12

> This role partners with complex EMEA customers to drive adoption, optimize usage, demonstrate business value, and expand enterprise applications of Anthropic’s AI products. It requires 6+ years in customer-facing work, technical fluency in AI/ML and APIs, strategic account management, and strong project management.

## Job Description

## Responsibilities

- Build trusting, strategic relationships with key EMEA customer decision-makers to understand their business objectives and identify optimization and expansion opportunities.
- Become an expert in Anthropic’s products across API, Claude for Enterprise, and Claude Code, guiding customers toward appropriate solutions and best practices.
- Drive usage planning across consumption-based and seat-based products.
- Monitor usage patterns, identify optimization opportunities, and address underutilization.
- Socialize the product roadmap, increase awareness of new products, and represent EMEA customer needs to Product teams.
- Document and quantify customer value through business outcomes, ROI, and impact metrics.
- Identify additional use cases and lines of business for Claude across customer organizations.
- Develop and execute change-management strategies, including Train the Trainer programs, Centers of Excellence, and organizational enablement.
- Own the customer experience across the lifecycle through account and success plans, Quarterly Business Reviews, and customer advocacy.
- Develop EMEA-specific processes, playbooks, and best practices while building Anthropic’s regional brand and customer relationships.

## Requirements

- 6+ years of experience in customer-facing roles such as Customer Success, Consulting, Solutions Architecture, Solutions or Functional Consulting, or Success Engineering.
- Experience driving success across consumption-based and seat-based business models.
- Technical fluency in AI/ML concepts, API integrations, and software implementation patterns.
- Experience explaining and demonstrating technical products to varied audiences.
- Strategic ability to identify growth opportunities and translate them into expansion plans.
- Cross-functional collaboration and customer advocacy skills.
- Strong project management skills and the ability to manage multiple customer relationships.
- Passion for AI and responsible development of advanced systems.
- Experience working in and building a growing region across time zones.
- Ability to work effectively in ambiguous, fast-moving environments.

## Nice-to-haves

- Fluency in French, German, Spanish, or Italian.

## Compensation and Benefits

- Annual compensation: €150,000–€190,000 EUR.
- Minimum education: Bachelor’s degree or an equivalent combination of education, training, and experience.
- Hybrid policy: Staff are expected to work from an office at least 25% of the time; some roles may require more office time.
- Visa sponsorship may be available, depending on the role and candidate.

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