# Network Operations Specialist

**Company:** [Cape](https://hotfix.jobs/companies/cape)
**Location:** Washington, DC, New York, NY
**Role:** DevOps / SRE
**Experience:** 3+ years
**Skills:** Cellular Core Networks, Network Trace Analysis, Packet Captures, Mops, Network Troubleshooting, Jira, Agile, Telco Documentation, Runbooks, Dashboards
**Posted:** 2025-08-25

> Network Operations Specialist manages rollout and operations of privacy-focused cellular networks, developing test cases, runbooks, and automation tools while troubleshooting issues using traces/logs and leading launches for global deployments.

## Job Description

## Responsibilities
- Develop and execute test cases for new functionality launches.
- Configure devices and create repeatable runbooks to ensure smooth deployments.
- Gather customer feedback, create and manage trouble tickets, escalate issues as needed, and dive into traces/logs to identify root causes—while keeping documentation and resolution plans up to date.
- Define and document processes to ensure smooth operations, especially during launches and testing.
- Lead launch operations planning and execution, including methods of procedure (MOPs), rollback strategies, maintenance windows, and delivery approvals.
- Build and maintain critical systems and 3rd-party tools that automate network operations.
- Develop anonymized dashboards for partner MNOs, ensuring they have visibility into usage on their networks.

## Requirements
- 3+ years of experience in cellular core network deployments.
- Ability to analyze cellular system network trace data and packet captures, quickly identifying where issues should be routed.
- Proven success operating as a flexible team player in a fast-paced, cross-functional environment while driving complex initiatives to completion.
- Experience drafting MOPs and executing maintenance windows.
- Strong organizational skills and attention to details, including reviewing and managing detailed project plans.
- Hands-on experience troubleshooting and resolving network outages.
- Ability to review and interpret technical telco documentation with fluency in industry acronyms and terminology.
- Familiarity with Agile practices and task management tools like **Jira** (preferred).
- Experience working closely with telco infrastructure vendors (preferred).

## Competencies
- **Wireless Core Expertise** – Interpret documentation, analyze network logs, collaborate with vendors, and troubleshoot effectively.
- Innovative Mindset
- Team & Mission Oriented
- Customer-Centric
- Organized & Precise
- Flexible & Adaptable
- Urgency-Driven

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