# Implementation Manager

**Company:** [Aurelian](https://hotfix.jobs/companies/aurelian)
**Location:** Seattle, WA
**Role:** Solutions Architecture
**Salary:** $80k – $120k/yr
**Experience:** 2+ years
**Skills:** SaaS, APIs, Integrations, Gis, Telephony, Dashboards, Workflow Configuration, Project Management, Risk Management, Stakeholder Communication
**Posted:** 2026-04-16

> Leads end-to-end technical implementations of AI tools for 911 centers, configuring systems, resolving API/integration issues, and training users onsite. Requires 2-6 years in technical customer-facing roles with strong SaaS fluency and ownership mindset.

## Job Description

## What You’ll Be Doing

- Own end-to-end implementations from kickoff through go-live
- Define project plans tailored to each customer’s unique needs, resources, and desired outcomes
- Personally configure and deploy Aurelian’s solution and dashboards in customer environments
- Translate real-world emergency response workflows into system configurations
- Resolve issues across **APIs**, integrations, and data flows
- Work cross-functionally with engineering, product, marketing, vendors, and customers to unblock progress
- Ensure milestones and deliverables are met on time and at a high standard of quality
- Perform risk management and proactively implement corrective actions
- Drive timelines and stakeholder communication without losing technical depth
- Identify gaps in implementation processes and build scalable playbooks, documentation, and repeatable workflows to improve how we deploy
- Contribute beyond individual implementations by improving team-wide processes and resources
- Conduct in-person training sessions and knowledge transfer for client teams

## Who We’re Looking For

- 2-6 years of experience in implementation, technical project/account management, or similar customer-facing roles
- Strong technical fluency (**SaaS** platforms, integrations, system behavior)
- Practical working knowledge of software implementations and technical concepts
- Experience working directly with customers in technical environments
- Ability to translate complex workflows into working system configurations
- High ownership mindset – you take responsibility for outcomes, proactively step in where needed, and contribute beyond your immediate scope
- Comfortable operating in ambiguity and fast-moving environments
- Serve as a trusted advisor to customers – guiding them toward best-practice solutions with empathy and sound judgment, while using thoughtful influence to drive successful onboarding and long-term outcomes
- Comfortable having direct, constructive conversations to address misalignment, push back when needed, and ensure the right outcomes for both the customer and the business
- Analytical mindset and strong problem-solving ability
- Excellent written, verbal, and interpersonal communication skills

## Nice to Haves

- Exposure to public safety, operations-heavy, or workflow-driven industries
- Background in early-stage and/or high-growth startups
- Experience with **GIS**, telephony systems, or call-handling tools

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**Apply:** https://hotfix.jobs/jobs/29ac4c26-d58c-4f95-931f-dc762ec114ce
**Canonical:** https://hotfix.jobs/jobs/29ac4c26-d58c-4f95-931f-dc762ec114ce