# Chief Operating Officer (COO)

**Company:** [Origin](https://hotfix.jobs/companies/origin)
**Location:** Boston, MA
**Role:** Executive Leadership
**Posted:** 2026-02-13

> Chief Operating Officer partners with CEO to run day-to-day operations including Customer Success, Support, Finance, and Commercial execution. Drives operating cadence, scales the organization, and ensures high-performance execution in a high-growth AI-fintech company.

## Job Description

## What You’ll Do

**Run the Business**
- Own the day-to-day operating performance of the company
- Translate company strategy into clear priorities, plans, and execution
- Build and run the operating cadence: weekly exec rhythm, monthly metrics, quarterly planning/OKRs
- Ensure the company executes effectively across growth, delivery, and operational excellence

**Own Key Functions**
- Customer Success: retention, expansion, operating rigor, tooling, and team scaling
- Customer Support: quality, efficiency, cost discipline, and customer experience
- Finance: FP&A, budgeting, forecasting, cash management, metrics, and board readiness
- Commercial execution: GTM operations, forecasting, pipeline rigor, and performance management
- Partner closely with Product, Engineering, and Design to ensure strong delivery execution

**Scale the Company**
- Drive org design, headcount planning, and performance management
- Install systems, processes, and accountability that scale without killing velocity
- Increase focus, throughput, and cross-functional alignment
- Reduce founder dependency and execution bottlenecks

**Build a World-Class Operating Company**
- Prepare the business for strategic partnerships, M&A diligence, and external scrutiny
- Elevate the company’s operating maturity, predictability, and credibility
- Be a strong internal leader and a trusted partner to the CEO and leadership team

## Who You Are
- A seasoned operator who has run multi-function organizations (GTM, CS, Finance, Product/Eng execution)
- Former COO, GM, SVP Ops, or equivalent senior leader with real business or P&L ownership experience
- You’ve helped scale a company through meaningful growth and increasing organizational complexity
- You’re comfortable owning execution, driving accountability, and making hard tradeoffs
- You have strong business and financial judgment
- You’ve worked with boards, investors, and/or M&A processes before
- You are a confident, low-ego leader who can be a true counterweight and partner to the CEO
- You thrive in environments with ambition, complexity, and high standards

**Bonus points for:**
- Fintech, consumer subscription, or marketplace experience
- Experience in both product-led and GTM-driven organizations
- Prior experience preparing a company for acquisition or major strategic scale

## What We Offer
**Financial Benefits:**
- Generous base salary
- Meaningful equity package
- Retirement 401k

**Healthcare and wellness:**
- Healthcare
- Wellness stipend
- Mental wellness program
- Unlimited access to financial planning
- Life insurance

**Work-life balance:**
- Unlimited DPTO
- Flexible hours (Core hours: 9 AM to 5 PM local time)
- Paid Parental Leave

## Similar roles

- [Chief Executive Officer/Co-Founder-Strata](https://hotfix.jobs/jobs/669888ac-b51b-48a2-a93d-4b673f0f8191) - AI Fund - Mountain View, CA - $150k – $150k/yr
- [Chief Executive Officer](https://hotfix.jobs/jobs/7e8090e7-5ea2-47e1-a34c-b132d247fcf3) - Unusual
- [Chief of Staff](https://hotfix.jobs/jobs/2c226e5d-16c6-46c4-ad82-63caf122466b) - Exa - San Francisco, CA - $130k – $200k/yr
- [Chief Of Staff](https://hotfix.jobs/jobs/c952e24f-c6c2-46f2-87b0-76524fa590a0) - Giga - San Francisco, CA - $200k – $250k/yr
- [Chief of Staff](https://hotfix.jobs/jobs/40edee9c-0cc7-4edd-9531-85df93a9ec1a) - AKASA - New York, NY - $200k – $240k/yr

**Apply:** https://hotfix.jobs/jobs/2977a167-f112-4f5c-99fc-ecf4a6a1bb62
**Canonical:** https://hotfix.jobs/jobs/2977a167-f112-4f5c-99fc-ecf4a6a1bb62