# Speech Analytics Analyst

**Company:** [Capacity](https://hotfix.jobs/companies/capacity)
**Location:** Remote
**Role:** Data Analytics
**Salary:** $45k – $55k/yr
**Skills:** Speech Analytics, Data Analysis, Pattern Recognition, Hypothesis-Driven Problem Solving, Dashboard Reporting, Data Validation, Contact Centers, Quality Assurance, Agent Training, Conversational English
**Posted:** 2026-08-13

> Analyzes conversational and call-center data to identify patterns, configure speech analytics solutions, build dashboards, and deliver actionable customer insights. The role requires strong analytical and communication skills, customer-facing experience, and a bachelor's degree or equivalent experience.

## Job Description

## Responsibilities
- Determine which call events, keywords, and phrases to train the speech analytics software to recognize as structured data supporting analytics and business goals.
- Identify language patterns and conversational content that create business value.
- Review, calibrate, and validate data quality against analysis requirements.
- Create data-analysis stories and communicate findings to clients.
- Create, edit, and manage custom dashboard reports.
- Manage and maintain solution libraries for use across customers and industries.
- Brainstorm value-added features and applications for the available technology.

## Requirements
- Previous experience in a call or contact center, or a strong grasp of conversational English.
- Strong analytical skills, pattern identification, and hypothesis-driven problem-solving ability.
- Innovative mindset and aptitude for learning new technologies and software.
- Ability to adapt to changing priorities in an emerging business.
- Self-starter who can work independently and collaboratively.
- Exceptional written and oral communication skills across business areas.
- Excellent listening and communication skills and a positive attitude for frequent customer interaction.
- Ability to work effectively with product development, engineers, and business teams.
- Bachelor's degree in Business, Marketing, Communications, Statistics, or another quantitative-oriented field, or equivalent experience.

## Nice-to-haves
- Knowledge of contact center business practices.
- Quality assurance or agent training experience.
- Experience in a startup environment.

## Compensation and Benefits
- Expected base salary: **$45,000-$55,000**; actual salary is commensurate with experience, skills, and location.
- Employer-paid health insurance for employees and eligible dependents.
- Profit Interest Units/incentive compensation.
- Unlimited vacation policy.
- 401(k) with company match.
- Short-term disability insurance.
- Group life and AD&D insurance.
- Supportive, diverse, respectful workplace.
- Fun and collaborative team culture.

## Similar jobs

- [Game Operations Analyst - Pre Match](https://hotfix.jobs/jobs/d65c487a-a6b8-48f3-bb0c-cae911ef662a) - PrizePicks - Remote - $55k – $65k/yr
- [Game Operations - Trading Analyst](https://hotfix.jobs/jobs/4c608092-e72e-493d-8ced-f2d6cce35654) - PrizePicks - Remote - $60k – $70k/yr
- [BI Analyst - Game Operations](https://hotfix.jobs/jobs/b9b30e73-6299-44b1-8f4d-b333c506c6a9) - PrizePicks - Remote - $80k – $110k/yr
- [Manager, Conversion Data Analytics](https://hotfix.jobs/jobs/a11ae783-dc43-4600-a5d2-8551076560e0) - Bloomerang - Remote - $85k – $95k/yr
- [Data Analyst](https://hotfix.jobs/jobs/812aee87-6646-4cd7-ae14-f9357277b691) - Clarium - Remote - $90k – $120k/yr

**Apply:** https://hotfix.jobs/jobs/2960f5f1-6e18-4da4-94ce-419fb74b28c8
**Canonical:** https://hotfix.jobs/jobs/2960f5f1-6e18-4da4-94ce-419fb74b28c8