# Director, Creative Operations

**Company:** [Snowflake](https://hotfix.jobs/companies/snowflake)
**Location:** Menlo Park, CA
**Role:** Other
**Salary:** $228k – $299k/yr
**Experience:** 8+ years
**Skills:** Project Management, Wrike, Creative Production, Agency Management, Process Optimization, AI Tools, Figma, Canva, Slack, Google Workspace
**Posted:** 2026-07-08

> Lead creative producers and traffic managers as mission control for the Brand Design team at Snowflake. Oversee project prioritization, workflow optimization, agency partnerships, Wrike ownership, AI tool adoption, and performance metrics to scale creative operations.

## Job Description

## WHAT YOU’LL DO

### Process and Project Management
- Scale the creative operations function to support enterprise-level, high-velocity business needs; influence marketing planning cycles and champion cross-functional project prioritization.
- Evaluate and modify department SLAs for creative delivery; build workback schedules and lead your team in driving projects to the schedule; publish guidelines and “How to Engage” documentation to the broader marketing organization to manage expectations.
- Own the team’s project management system (Wrike), ensuring meticulous data accuracy, robust status tracking, and clear timelines across multiple workstreams.
- Collaborate with the design team to evaluate file-naming conventions and optimize backend storage for working files (both internal and external agency files).
- Own the Design team’s core toolstack (including Wrike and Canva); evaluate, procure, and onboard net-new plugins, AI tools, and subscriptions to continuously optimize team capabilities.
- Using Snowflake agentic AI products (CoCo, CoWork) conceptualize and build improvements and innovations within our toolstack, from intake to delivery and everything in between.

### Collaboration and Communication
- Plan and lead daily stand-up meetings, ensuring clear documentation, action-item tracking, and accountability.
- Act as the bridge between creative and internal stakeholder teams to gather missing requirements, align feedback, and secure project inputs.
- Provide proactive, timely updates to stakeholders and extended team members to keep all projects tracking smoothly.
- Define, track, and report on quarterly performance metrics to optimize department strategy, planning, and resourcing.
- Cultivate strong, collaborative relationships with external agency partners while managing contracts, budgets, and project timelines to ensure high-quality delivery.
- Champion AI tool adoption across the creative operations function, building hands-on proficiency and developing workflows, automations, and templates that drive repeatable efficiency at scale.

## WHAT YOU’LL BRING
- 8+ years of marketing or creative operations experience, preferably within the B2B technology sector or a hyper-growth environment.

### Essential Expertise
- Proven project management expertise with a strong track record of managing high-volume project pipelines in parallel using tools like Wrike.
- Strategic mindset with the ability to develop framework toolkits, guidelines, and processes that enable world-class brand experiences at scale.
- Comprehensive knowledge of creative production, including solid understanding of production requirements for both print and digital delivery.
- Exceptional communication and negotiation skills, with a demonstrated ability to influence stakeholders, listen actively, and build consensus.
- Leadership and resilience, comfortable rolling up your sleeves to dive into the work while leading calmly under tight deadlines and pressure.

### Core Skills
- Leadership: Proven people management skills and the ability to lead and collaborate effectively across teams.
- Project Management: Demonstrated ability to manage multiple projects, prioritize tasks and consistently meet deadlines in a fast-paced environment.
- Problem-Solving: Excellent problem-solving, decision-making, and communication skills.

### Preferred Skills and Education
- Bachelor's degree in marketing, design, communications, or related field.
- Experience working within or directly alongside creative organizations (agency or in-house brand team) with firsthand understanding of how brand and creative production operates.
- Strong familiarity with graphic design, print production, motion graphics, web, and video workflows.
- Experience with Wrike (or similar), Google Office Suite, Slack, Figma and agentic AI tools.

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