# Senior IT Systems Engineer

**Company:** [Tulip](https://hotfix.jobs/companies/tulip)
**Location:** Somerville, MA
**Role:** IT Support
**Experience:** 5+ years
**Skills:** Okta, meraki, palo alto, IAM, SSO, SCIM, MFA, macOS, Windows, Linux, vpn, Infrastructure As Code, AWS, Azure, Scripting
**Posted:** 2026-07-16

> Senior IT Systems Engineer responsible for identity and access management, network infrastructure, endpoint security, monitoring, automation, and IT support at a high-growth startup. Requires 4-6+ years experience across IT engineering, systems administration, networking, and security best practices.

## Job Description

## Key Responsibilities

**Identity & Access Management**
- Administer and improve identity and access management systems: Okta authentication policies, device trust, and user lifecycle automation.
- Maintain reliable onboarding and offboarding automation for accurate, timely access provisioning.

**Network Engineering & Security**
- Manage office Meraki and Palo Alto network infrastructure — secure wireless, VPN, and hardware — across global offices.
- Implement and maintain security controls to protect the network and connected systems.

**Endpoint & Device Management**
- Oversee the device management platform, ensuring configurations and policies are consistent across device types and the full device lifecycle.

**Monitoring, Alerting & Reliability**
- Build and maintain monitoring and alerting coverage for critical IT systems — identity, devices, network, and core SaaS.
- Centralize alerting and document runbooks so any team member can triage independently.

**Infrastructure, Automation & Resilience**
- Manage automation and infrastructure-as-code; use AI tooling to reduce toil and accelerate delivery.
- Audit backup coverage and develop disaster recovery plans, including runbooks and tabletop exercises.

**IT Support**
- Jump in and handle IT support requests when needed; set the bar for response quality and use recurring issues as a signal for systemic improvements.

**Documentation & Knowledge Management**
- Maintain centralized IT documentation and capture institutional knowledge to ensure team continuity.

**Project Management**
- Lead and maintain the IT roadmap — from project execution and stakeholder communication to balancing operational support with strategic priorities.

## Requirements
- 4-6+ years in IT engineering, system administration, and network management.
- Proficiency in macOS, Windows, and Linux.
- Solid understanding of IAM principles: SSO, SCIM, MFA, directory services, and device trust.
- Experience with enterprise device management and endpoint security.
- Strong networking fundamentals: enterprise Wi-Fi, VPN, network hardware, and security protocols.
- Experience with scripting, automation, and AI tools.
- IT security best practices; compliance experience (SOC2, NIS2, or similar) is a plus.

## Nice-to-Haves
- High-growth startup experience.
- Infrastructure-as-code experience.
- Cloud platform familiarity (AWS, Azure, or similar).
- Relevant certifications (networking, security, or cloud).
- Experience shaping an IT strategy and translating company direction into a built roadmap.
- Experience leading and managing IT projects end to end.

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**Apply:** https://hotfix.jobs/jobs/29584974-e118-429d-8ee5-fc24e51a58db
**Canonical:** https://hotfix.jobs/jobs/29584974-e118-429d-8ee5-fc24e51a58db