# Staff Software Engineer, Proactive Communications

**Company:** [Hinge Health](https://hotfix.jobs/companies/hinge-health)
**Location:** San Francisco, CA
**Role:** Backend Engineering
**Salary:** $198k – $296k/yr
**Experience:** 8+ years
**Skills:** Python, TypeScript, Node.js, AWS, Kubernetes, Distributed Systems, Microservices, CI/CD, Twilio, Braze, Terraform, Ml Models, LLMs
**Posted:** 2026-03-05

> Leads architecture and scaling of unified communications platform for member outreach across SMS, email, push, and in-app channels. Integrates ML models for predictive interventions, ensures reliability at scale, and mentors engineers. Requires 8+ years experience with Python, TypeScript, distributed systems.

## Job Description

## What You'll Accomplish
- **Architect the Communications Engine**: Lead the design and scaling of a unified communications platform that orchestrates member outreach across multiple channels (SMS, email, push, in-app) with high throughput and low latency.
- **Drive Technical Strategy**: Define and guide the long-term technical roadmap for proactive outreach in partnership with product and engineering leadership, balancing immediate delivery with the flexibility to support future capabilities like Conversational AI.
- **Integrate Intelligent Interventions**: Partner with ML scientists to architect systems that integrate proprietary models into communication workflows, ensuring outreach is triggered by predictive member behaviors and needs rather than static rules.
- **Ensure System Reliability & Scale**: Optimize system performance to ensure the reliability and deliverability of member-facing messages, maintaining high standards for observability, error handling, and member privacy.
- **Elevate Engineering Practices**: Establish and evolve best practices for CI/CD, automated testing, and monitoring for both software services and ML model performance in production.
- **Mentorship & Collaboration**: Mentor senior and intermediate engineers, fostering a culture of technical excellence. Build strong cross-functional partnerships across Product, Design, Marketing, and Data Science.

## Who You Are
**Basic Qualifications**
- 8+ years of non-internship full-time professional software engineering experience, with at least 2 years working on high-scale distributed systems or communication platforms.
- 2+ years of experience in Python (backend/data integration) and TypeScript/Node.js (services).
- 2+ years of experience with cloud platforms (AWS preferred) and containerization tools.
- 2+ years of experience working in distributed systems, microservices architectures, and large-scale data processing.
- 2+ years of experience in mentoring and leading junior team members, collaborating effectively with cross-functional teams.

**Preferred Qualifications**
- **Communication Systems Expertise**: Experience building or maintaining member-facing communication platforms (SMS, Push Notifications, Email) and familiarity with tools like Twilio, Braze, or internal notification engines.
- **ML Integration**: Experience building systems that deploy or consume ML models in production environments to drive business logic or user engagement.
- **Conversational AI**: Interest in or experience with Large Language Models (LLMs) or conversational agents as a channel for user interaction.
- **Infrastructure as Code**: Knowledge of tools like Terraform or CloudFormation.
- **Regulated Industry Knowledge**: Experience working within healthcare (HIPAA) or other highly regulated environments involving sensitive member data.

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