# Revenue Operations BP - Technical Success

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Role:** Revenue Operations
**Salary:** $239k – $265k/yr
**Experience:** 5+ years
**Skills:** Revenue Operations, Project Management, Data Analysis, KPI Tracking, Process Optimization
**Posted:** 2026-06-02

> As a Revenue Operations Manager, you will support and optimize the operations within the Technical Success team, focusing on designing processes to enhance customer experience, optimizing internal workflows, and delivering data-driven insights for strategic decision-making.

## Job Description

## About the role
The Go To Market (GTM) team at OpenAI is dedicated to helping customers realize the transformative potential of AI technology. We are seeking a Revenue Operations Manager to support and optimize the operations within our Technical Success team, working closely with cross-functional teams to drive operational excellence and maximize customer impact.

As a Revenue Operations Manager, you will focus on designing processes that enhance the customer experience, optimizing internal workflows, and delivering data-driven insights that support strategic decision-making across teams.

In this role, you'll:

* Design and implement processes to support the OpenAI Technical Success team, ensuring seamless management of customer interactions throughout the lifecycle, from onboarding to ongoing technical support and services delivery.
* Work closely with technical teams to ensure that operational processes are scalable and efficiently integrated into customer success workflows.
* Define and track key performance indicators (KPIs) specific to technical success, developing and maintaining dashboards to provide actionable insights to stakeholders and leadership.
* Manage capacity and coverage strategy for the Technical Success team, working with leadership to ensure alignment with business objectives and offering data-driven recommendations for improvements.
* Partner with the data team to ensure the integrity and accuracy of data, enabling effective reporting and decision-making for revenue-generating activities.
* Lead strategic analyses to identify trends, gaps, and opportunities for process optimization; lead cross-functional projects to drive those optimizations.

You might thrive in this role if you have:

* Experience in revenue operations or strategy at a high-growth, technology company
* Strong analytical skills with a focus on attention to detail
* Exceptional project management skills, with experience leading complex, cross-functional initiatives
* Strong communication skills and executive presence
* An understanding of the AI landscape, our applications, and the problems they solve for our customers.
* The ability to thrive in ambiguity and work autonomously
* Exceptional organizational skills
* The ability to operate with high horsepower, be adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthless prioritization

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**Apply:** https://hotfix.jobs/jobs/28bdc818-bf56-4a01-9e22-b6f3ee6822a4
**Canonical:** https://hotfix.jobs/jobs/28bdc818-bf56-4a01-9e22-b6f3ee6822a4