# Senior Customer Success Manager - US East [IC3]

**Company:** [Sourcegraph](https://hotfix.jobs/companies/sourcegraph)
**Location:** Remote
**Role:** Customer Success
**Salary:** $124k – $155k/yr
**Experience:** 3+ years
**Skills:** Customer Success, Account Management, SaaS, Stakeholder Management, Telemetry Analysis, QBRs, Renewals, Expansion Strategy, Product Training, Developer Tooling
**Posted:** 2026-05-28

> Manage 15-20 enterprise accounts at Sourcegraph, driving adoption, renewals, and expansion through strategic customer engagement and enablement. Requires technical SaaS experience and strong stakeholder management skills.

## Job Description

## Responsibilities
- Manage a book of 15-20 enterprise accounts, owning the post-sales relationship end-to-end
- Drive adoption, surface risk, and position customers for renewal and expansion
- Analyze telemetry and adoption patterns to monitor account health
- Lead enablement sessions, product trainings, and workflow discussions independently
- Partner with Named AEs and Field Engineers on renewals, expansions, and strategic account planning
- Build multithreaded relationships across engineering, platform, security, and executive stakeholders
- Run internal business reviews and customer-facing QBRs with clear value narratives and KPIs
- Participate in onsite engagements and strategic customer discussions
- Serve as the voice of customers internally, influencing product direction with EPD, PMM, Support, and Sales

## Requirements
- Customer-facing experience (CSM, account management, technical support, solutions consulting, or similar)
- Prior experience in a technical SaaS environment
- Demonstrated comfort presenting to customers or technical audiences
- Strong communication, prioritization, and stakeholder management skills
- Tech-curious with genuine interest in developer tooling and engineering workflows
- Analytical and commercially minded; able to interpret telemetry and adoption signals
- Comfortable engaging with developers, engineering leadership, and executive stakeholders
- Coachable with a continuous improvement mindset

## Nice to Have
- Background in developer tooling, observability, infrastructure, or adjacent technical products
- Experience managing a large, varied book of business
- CS, engineering, or technical undergraduate background
- Curiosity about AI-assisted workflows and developer productivity tools

## Similar roles

- [Technical Account Manager](https://hotfix.jobs/jobs/da75f90f-2c72-4da0-9ad1-1b5742f5c4cd) - Cloudflare - New York, NY - $124k – $168k/yr
- [Customer Marketing Manager](https://hotfix.jobs/jobs/325763ad-90e0-4539-9851-f6b846d3ae1a) - Okta - Bellevue, WA - $123k – $189k/yr
- [Customer Success Lead](https://hotfix.jobs/jobs/280235fb-6fb8-430e-97dc-ab4ef2f445e1) - Basis - New York, NY - $125k – $250k/yr
- [Senior Client Success Manager (Large Market)](https://hotfix.jobs/jobs/fc421018-15c5-4741-8593-b249ed380483) - Garner Health - Remote - $120k – $140k/yr
- [Member Experience Manager](https://hotfix.jobs/jobs/83a86f95-e6c2-4508-8666-66002daae909) - Function Health - Remote - $120k – $140k/yr

**Apply:** https://hotfix.jobs/jobs/289de449-2ff0-4e93-841c-b2530f1db701
**Canonical:** https://hotfix.jobs/jobs/289de449-2ff0-4e93-841c-b2530f1db701