# GM, Head of Rewards

**Company:** [Fetch](https://hotfix.jobs/companies/fetch)
**Location:** Remote
**Role:** Business Operations
**Skills:** P&L Management, Business Development, Partnerships, Product Strategy, Roadmapping, Cross-Functional Leadership, Financial Modeling, Data Analysis, Team Leadership, Strategic Planning
**Posted:** 2026-05-18

> Lead the rewards business end-to-end with P&L accountability, defining vision, expanding partnerships, and driving product roadmap for a major consumer rewards platform. Requires senior leadership experience in loyalty, fintech, or marketplace businesses with strong BD and operational skills.

## Job Description

## Role Responsibilities

**P&L Ownership:** Own the rewards business end-to-end, including revenue, margin, redemption costs, and partner economics. Set annual targets, manage to them, and present financial performance to the executive team.

**Business Development and Partnerships:** Lead all commercial relationships with third-party integrators and rewards partners. Negotiate contracts, structure pricing, and source new partnerships as strategy evolves.

**Product Strategy and Roadmap:** Define the long-term vision for the rewards ecosystem in partnership with Product and Engineering. Sequence and prioritize the roadmap, balancing near-term UX improvements (e.g., search, filtering, animations, card descriptions, information hierarchy) with new functionality (e.g., rewards media, point transfers, dynamic pricing) and bigger long-term bets (virtual goods, subscriptions, VIP experiences, expanded redemption catalog).

**Engagement and Retention Mechanics:** Expand sweepstakes, gamification, and other engagement programs that drive redemption frequency and deepen user habit.

**Merchandising and Catalog:** Curate gift card assortment, denominations, and the redemption experience to align with Fetch's brand and user expectations. Build out specialty catalog and non-gift-card redemption options that strengthen brand passion and acquisition appeal.

**User Research and Insights:** Commission and apply user research to inform merchandising, UX, and roadmap decisions. Build a continuous test-and-learn muscle inside the team.

**Cross-Functional Leadership:** Partner with Marketing on user positioning and growth, Finance on unit economics, Engineering on prioritization and delivery, and Sales on partner-facing commercial opportunities. Set the operating cadence and culture for the function.

**Executive Reporting:** Deliver clear, data-backed updates to the Fetch executive team on business performance, partnership pipeline, and roadmap status.

## Minimum Requirements

- Significant Senior Leadership Experience: Ownership or material influence on the financial performance of a scaled consumer, marketplace, loyalty, fintech, commerce, gaming, travel, or platform business. Background in points-based rewards systems or large consumer app platforms is strongly preferred.
- Business Development Track Record: Proven ability to source, negotiate, and close strategic partnerships with major brands and platforms. Direct experience with loyalty integrators or rewards networks is a strong plus.
- P&L Management: Demonstrated ownership of a business unit's financial performance, including revenue forecasting, margin management, contract economics, and capital allocation decisions.
- Product Strategy: Strong product instincts and the ability to partner deeply with Product and Engineering to shape and prioritize the roadmap. Prior product management experience is a plus.
- Strategic Thinking: Ability to set a multi-year vision while making sharp prioritization calls in the near term, with comfort framing trade-offs that balance risk and reward.
- Operating Excellence: Strong operator who turns strategy into clear priorities, decision rights, milestones, KPIs, and execution rhythms without losing sight of user experience or business quality.
- Team Leadership: Experience building and leading high-performing cross-functional teams. Willingness to operate at multiple altitudes, from executive strategy and partner negotiation to detailed business reviews.
- Data Fluency: Comfort with data, analytics, and financial modeling. Ability to balance qualitative user insight with quantitative rigor in decision making.
- Adaptability: Thrives in fast-paced, ambiguous, high-growth environments and adjusts quickly as priorities evolve.

## Benefits

- Equity in Fetch
- 401k Match: Dollar-for-dollar match up to 4%
- Comprehensive medical, dental and vision plans (including for pets)
- $10,000 per year in education reimbursement
- Employee Resource Groups and Inclusion Council
- Flexible PTO + 9 paid holidays + year-end week-long break
- 20 weeks paid parental leave for primary caregivers, 14 weeks for secondary caregivers

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