# Strategic Account Partner - Audit Transformation

**Company:** [Fieldguide](https://hotfix.jobs/companies/fieldguide)
**Location:** Remote
**Role:** Account Management
**Salary:** $200k – $250k/yr
**Experience:** 8+ years
**Skills:** enterprise account management, Customer Success, Account Planning, executive engagement, program leadership, audit, assurance, professional services, SaaS, Enterprise Software, Revenue Operations, Product Strategy, Cross-Functional Leadership, executive business reviews, expansion strategy
**Posted:** 2026-08-11

> Leads strategic orchestration for complex enterprise accounts, aligning executives and cross-functional teams, driving expansion, and ensuring customers realize value. Requires 8+ years in enterprise account, program, or customer success leadership and 5+ years in audit, assurance, or related professional services.

## Job Description

## Responsibilities

### Customer Strategy & Expansion
- Build and own enterprise-wide account plans aligned with customer vision, priorities, and business outcomes.
- Coordinate cross-practice initiatives connecting Advisory, Audit, Technology, and operational leaders with internal product and delivery resources.
- Partner with Strategic Account Executives on expansion opportunity identification, prioritization, and execution.

### Executive & Stakeholder Engagement
- Serve as a trusted advisor and strategic coordination point for customer executives and senior leaders.
- Facilitate executive business reviews and alignment sessions to reinforce delivered value, unlock sponsorship, and deepen partnerships.

### Cross-Functional Enablement
- Orchestrate internal Account Executive, executive leadership, Product, Customer Success Engineering, Customer Success, Revenue Operations, and Marketing teams.
- Remove blockers, streamline delivery, ensure proactive outcomes, and accelerate customer momentum.

### Operational Excellence
- Establish playbooks, frameworks, and repeatable patterns for managing enterprise complexity, tracking initiatives, and reporting progress.
- Use qualitative insights and quantitative signals to inform strategic decisions and improve customer experience and outcomes.

### Thought Leadership
- Advocate for customer needs internally and shape product and roadmap discussions using customer insights.
- Represent the company at customer events, industry forums, and executive gatherings.

## Requirements
- 8+ years of experience in enterprise account leadership, program leadership, or customer success strategy.
- 5+ years of experience in audit, assurance, or a closely related professional-services domain.
- Proven success managing complex, multi-threaded customer relationships at scale.
- Exceptional communication skills, executive presence, and a consultative approach to building trust.
- Ability to influence without authority internally and externally.
- Comfort navigating ambiguity, driving alignment across teams, and accelerating outcomes in fast-paced environments.
- Deep empathy for customers and passion for enabling their success.

## Nice to Have
- Experience in SaaS, enterprise software, or professional services.

## Compensation & Benefits
- Competitive compensation package with meaningful ownership.
- Unlimited PTO.
- 401(k).
- Wellness benefits starting on the first day.
- Technology and work-from-home reimbursement.
- Flexible work schedules.

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