# Senior Director, Marketplace Operations & Health

**Company:** [Upside](https://hotfix.jobs/companies/upside)
**Location:** Washington, DC, Austin, TX, New York, NY, Chicago, IL
**Role:** Business Operations
**Salary:** $220k – $256k/yr
**Experience:** 7+ years
**Skills:** SQL, Data Operations, Incident Management, Data Pipeline, Monitoring Frameworks, Slas, Lean Six Sigma, Marketplace Operations, Data Reliability, Cross-Functional Leadership
**Posted:** 2026-05-18

> Lead optimization and health of Upside's marketplace operations, building monitoring frameworks, managing incidents, and driving continuous improvement with a team of 3 ICs. Requires 7+ years in data/marketplace ops and strong cross-functional leadership.

## Job Description

## Responsibilities
- Own the end-to-end optimization and health of Upside’s marketplace operations, from retailer data pipelines through marketplace systems
- Identify opportunities to drive overall growth and accelerate strategic initiatives through optimization and tuning of marketplace systems
- Execute, deliver and report on strategies to accelerate growth and drive strategic initiatives
- Define and deliver a continuous improvement roadmap to CPO-level leadership, surfacing trends, patterns, and systemic risks
- Define the monitoring model, alerting thresholds, and SLAs that underpin marketplace reliability
- Build and operate a layered health model that detects anomalies, data quality failures, and marketplace disruptions in real time
- Lead the incident lifecycle for data and quality failures: detection, triage, resolution, and post-mortem review
- Embed Lean/Six Sigma discipline to systematically reduce root causes of quality issues
- Push validation and self-healing capabilities upstream into the core product
- Partner closely with Product, Engineering, Data Engineering, and B2B/B2C commercial teams
- Manage and develop the Marketplace Operations team (currently 3 ICs)
- Apply AI-centric approaches to monitoring, investigating, and scaling operations

## Requirements
- 7+ years in data operations, marketplace/platform ops, or system data reliability engineering with a business focus
- Cross-functional leadership experience across Data Engineering, Ops, Marketing and GTM/Sales
- Incident management and post-mortem ownership
- Experience building health monitoring frameworks at scale (alerting, SLAs, dashboards)
- Strong data literacy and analytical fluency (SQL, data pipeline awareness)
- Track record of driving systematic improvement

## Nice-to-Haves
- Lean/Six Sigma experience (DMAIC and similar frameworks)

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