# Payment Success Specialist – Activation

**Company:** [Weave](https://hotfix.jobs/companies/weave)
**Location:** Lehi, UT
**Role:** Customer Success
**Experience:** 5+ years
**Skills:** Payment Processing, Customer Onboarding, Customer Success, Implementation, Stripe, Text-To-Pay, Merchant Onboarding, Change Management, Customer Adoption, SaaS, Fintech, Transaction Lifecycle
**Posted:** 2026-09-09

> Leads strategic onboarding and activation for payments customers, guiding implementation, training, adoption, and processing-volume growth. Requires 5+ years in onboarding, customer success, activation, or implementation, plus strong payments expertise and consultative communication skills.

## Job Description

## Responsibilities
- Serve as the primary consultant and trusted advisor for new payments customers throughout onboarding and activation.
- Lead payment introduction and training calls aligned with customers’ operational goals and success metrics.
- Guide deployment of hardware, software, and Text-to-Pay workflows using best-practice configurations and tailored implementation plans.
- Design activation roadmaps and define success criteria for adoption, usage, and engagement, including completing three transactions with unique customers.
- Conduct proactive follow-ups with stakeholders to assess adoption and identify optimization opportunities.
- Recommend solutions that remove barriers, streamline workflows, and maximize payment utilization.
- Advise customers on payments best practices, regulatory considerations, and operational strategies.
- Monitor processing volume for six months after activation and identify opportunities for increased usage and platform adoption.
- Guide customers toward $5,000 in monthly processing volume to become Meaningful Volume Customers.
- Collaborate with Customer Success, Sales, Product, and Support teams to share trends, feedback, and market intelligence.

## Requirements
- 5+ years of experience in customer onboarding, activation, customer success, or implementation, preferably in SaaS, fintech, or payments.
- Expertise in payments technology, workflows, and best practices.
- Exceptional communication and facilitation skills with business owners, operations leaders, and financial decision-makers.
- Advanced problem-solving and customer adoption risk-management skills.
- Strong understanding of change management and behavioral or operational transformation.
- Results-driven approach with experience meeting activation, volume, and adoption KPIs.
- Highly collaborative and effective in cross-functional environments.

## Nice-to-Haves
- Subject-matter expertise in payment processing platforms, merchant onboarding, and transaction lifecycles.
- Experience with Stripe or similar payment solutions.
- Experience turning onboarding into a revenue-generating motion.
- Exceptional emotional intelligence and consultative skills.
- Experience delivering high-touch customer experiences.

## Similar jobs

- [Customer Success Manager, Global Strategic Brands](https://hotfix.jobs/jobs/a9b6e0d5-77d9-4ea3-8d5f-2f9a2abe88b8) - Canary Technologies - New York, NY - $147k – $200k/yr
- [Founding Customer Success Manager](https://hotfix.jobs/jobs/404b0ab9-5940-4b69-b49e-df5f185a344b) - Improbable - Remote
- [Customer Success Manager](https://hotfix.jobs/jobs/07be6914-df41-4faa-b650-f0a815134679) - Twilio - Remote - $93k – $116k/yr
- [Event Travel Manager](https://hotfix.jobs/jobs/83c5288c-7428-4676-a03d-480732f881a9) - Navan - Remote - $68k – $72k/yr
- [Navan Pro Consultant](https://hotfix.jobs/jobs/b3eed97c-9ed8-4cba-a4ff-4b5577e59e51) - Navan - New York, NY - $35 – $38/hr

**Apply:** https://hotfix.jobs/jobs/285f9c5f-75a1-47c9-832e-d0116ea7259e
**Canonical:** https://hotfix.jobs/jobs/285f9c5f-75a1-47c9-832e-d0116ea7259e