# Business Operations Associate (Rotational Program)

**Company:** [Perpay](https://hotfix.jobs/companies/perpay)
**Location:** Philadelphia, PA
**Role:** Business Operations
**Experience:** 0+ years
**Skills:** Customer Service, Data Analysis, Process Improvement, Training & Documentation, Cross-Functional Collaboration, Bpo Management, Operations, Merchandising Coordination, Compliance, Product Operations
**Posted:** 2026-05-28

> Entry-level rotational program role rotating through Product, Merchandising, Credit Card, Marketing, Compliance, and People teams while initially handling customer service operations, BPO management, and process improvement.

## Job Description

## Responsibilities

**Initially**
- Deliver exceptional customer service across multiple channels (chat, email, phone), guiding users through their shopping and credit-building journey
- Drive resolution of high-impact problems across operational verticals: Core, Marketplace, Card, and Risk
- Collect and analyze customer service data to develop and implement performance improvement strategies
- Collaborate with overseas BPO partner to provide actionable feedback on customer service interactions, ensuring continuous improvement in agent efficiency, accuracy, and overall service quality
- Maintain and update internal training materials, including SOPs and operational documentation

**Working Towards**
- Rotate through internal teams including Product, Acquisition, Merchandising, Credit Card, Marketing, Compliance, and People
- Work cross-functionally by proposing solutions to optimize operational efficiency and drive business outcomes
- Measure and communicate user friction points to the Product team and propose UX solutions
- Collaborate with Merchandising to support seamless execution of orders, pricing, shipments, and vendor coordination
- Leverage customer service expertise to manage BPO operations, setting clear performance standards while ensuring alignment of business goals
- Lead training for new and existing team members

## Requirements
- BA/BS degree (graduated 2023-2026) or equivalent experience
- GPA of 3.0 or higher
- Commitment to in-person work environment

## Nice-to-Haves / Values
- Curiosity, passion, drive, relentlessness, strong communication, grit, and adaptability

## Benefits
- Meaningful compensation and equity
- Premium medical benefits (fully paid base plan)
- 4% employer 401k match
- Unlimited PTO policy
- Remote weeks around major holidays + extra holiday on weekends
- High quality catered lunch 4 days/week
- Gym subsidy
- Paid cell phone + plan
- Student loan repayment program
- Relocation assistance
- Generous team member discounts

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**Canonical:** https://hotfix.jobs/jobs/28529579-fa54-4c41-a04a-4794f22381fa