# Manager, Customer Experience Technology

**Company:** [Okta](https://hotfix.jobs/companies/okta)
**Location:** Bellevue, WA, Chicago, IL, San Francisco, CA, Washington, DC
**Role:** Customer Success
**Salary:** $182k – $281k/yr
**Experience:** 3+ years
**Skills:** Salesforce Service Cloud, Salesforce Experience Cloud, Salesforce Marketing Cloud, Salesforce Communities, Salesforce, Workday, NetSuite, Anaplan, Xactly, Boomi, Agile
**Posted:** 2026-06-15

> Lead a team of engineers and analysts delivering GTM technology solutions on Salesforce and SaaS platforms. Drive Agile delivery, talent development, and business alignment for Customer Experience systems.

## Job Description

## What you'll be doing

- Lead & Develop Talent: Hire, mentor, and retain exceptional talent; foster a culture of continuous learning, feedback, and high performance while managing a team of product analysts and engineers delivering high-quality GTM technology solutions.
- Drive Project Delivery: Oversee end-to-end project execution, ensuring projects meet scope, budget, timeline, and quality objectives, while acting as a Delivery Manager on key medium to large initiatives from inception to completion.
- Champion Agile Practices: Promote Agile best practices, ensure backlog health, and lead sprint planning in partnership with Product Managers and Delivery Leads.
- Resource Management: Optimize team resources across projects, balancing innovation initiatives with ongoing operational needs (KTLO).
- Partner with the Business: Build and nurture strong relationships with internal business partners to align technology solutions with business needs while identifying and mitigating project risks transparently with leadership.
- Apply Domain Expertise: Leverage your Go-To-Market (Customer Support) domain knowledge to guide the team on delivery priorities and decisions.
- Drive Operational Excellence: Continuously evaluate and enhance operational processes and tooling to drive efficiency and scalability across the organization.

## What you'll bring to the role

- 3+ years of experience leading and managing teams of software engineers and analysts, with proven success leading Agile software delivery teams.
- Deep domain experience in Salesforce Service Cloud, Salesforce Experience Cloud, Salesforce Marketing Cloud, and Salesforce Communities.
- Strong background in IT application development across SaaS/PaaS platforms such as Salesforce, Workday, NetSuite, Anaplan, Xactly, and Boomi.
- Demonstrated ability to coach and develop technical talent to achieve both career and organizational goals.
- Strong understanding of key business value streams (Campaign to Opportunity, Opportunity to Order, Order to Cash, etc.).
- Exceptional communication, stakeholder management, and executive presentation skills.
- Bachelor's degree in Computer Science or a related technical field.

## Leadership Competencies

- Build Effective Teams: Foster strong teams that leverage diverse skills and perspectives to achieve common goals.
- Demonstrate Self-Awareness (EQ): Seek and act on feedback to continuously improve.
- Develop Talent: Invest in people’s growth to meet both personal and organizational objectives.
- Drive Results: Deliver high-quality outcomes consistently, even in challenging environments.
- Think Strategically: Anticipate future trends and craft breakthrough strategies.

## Similar roles

- [Customer Success Manager](https://hotfix.jobs/jobs/9a6a5058-d629-4c77-aff8-5aee5f8b921a) - Granola - San Francisco, CA - $180k – $250k/yr
- [Technical Account Manager](https://hotfix.jobs/jobs/ce08e4a6-a611-408a-b3c1-06c67fc4c6f9) - Kombo - New York, NY - $180k – $220k/yr
- [AI Engagement Manager](https://hotfix.jobs/jobs/e3942256-75f7-4e5d-9311-8ab2668d5ed5) - Pareto AI - Remote - $180k – $230k/yr
- [Founding Customer Success](https://hotfix.jobs/jobs/65246e0b-2c0d-471e-9db2-a1b207b20c84) - Vitalize - San Francisco, CA - $180k – $240k/yr
- [Founding CSM](https://hotfix.jobs/jobs/2269c204-bec0-468c-9121-a0a0bc98d97f) - Sphere - San Francisco, CA - $188k – $225k/yr

**Apply:** https://hotfix.jobs/jobs/281e92f0-f598-4082-b3a3-8f83084217c1
**Canonical:** https://hotfix.jobs/jobs/281e92f0-f598-4082-b3a3-8f83084217c1